Job Description

The Position

Our Overland Park, KS location is seeking a Customer Service Representative to add to our Golf Team.

Bushnell Golf is looking for a Customer Service Rep to help support Bushnell Golf products.

Principle Duties and Responsibilities:

• Proactive engagement with customers and internal functional groups to better understand needs and challenges
• Order management for PO’s received vis phone, email, and regular mail Processing Ecommerce Orders via EDI
• Responsible for special order accounts and other assignments.
• Entering Parts Orders as required
• Return Authorization entry and routing for approvals
• Processing credits in a timely manner for customers
• Manage and support defined team metrics to drive efficiencies
• General questions from accounts
• Utilizing B2B for assistance
• Direct communication with accounts to deliver highest level of customer service possible
• Researching FedEx Shipments
• Enter in Sales Leads
• At times, may receive consumer lab questions that will require research and follow up
• At times, assist with purchase order entry during peak show periods
• All other duties as assigned

Qualifications/Requirements:

• Bachelor’s degree preferred, or a combination education and 1-2 years of Account Service experience
• Excellent interpersonal skills, written and oral communication skills, and multitasking skills
• Independent thinker and strong problem solving skills
• Knowledge of outdoor products and industry pereferred
• Prior experience utilizing ERP Operating Systems and Microsoft Suite programs including Excel, Word, and CRM applications

Pay Range:

$19.28 - $27.16

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled