Field Service Specialist

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

Role Summary

The Field Services Specialist is responsible for the installation and maintenance of all information and communications systems at Alaska Air Group facilities and contracted locations. This role requires a solid understanding of enterprise information and communications systems. This includes but not limited to: Physical hardware, software configurations, virtual components, networks, telephony, and radio communications. In addition, the Field Services Specialist is expected to regularly participate in medium and large cross divisional technology projects. This will require the ability to provide management and oversight to vendors, contractors, and peers to implement technology projects.

 

At our core the Field Services Specialist will be the face of IT to our internal and external customers, and the ability to deliver results under difficult circumstances is required. Excellent customer service is necessary for both the employees we support and our passengers.

Key Duties

• Install and provide first and second-level support of information, communication, and airport related systems.
• With a sense of urgency, support the operation and communicate effectively with end-users.
• Represent IT and Field Services effectively in interactions with company leaders.
• Ability to learn and understand the business and how to prioritize issues effectively.
• Ensure reported problems are resolved in a timely manner. Provide follow up on all outstanding incidents until fully resolved.
• Provide technical assistance to end-users in support of desktop computers, software, mobile, peripherals, displays, telephones, radios, and all other supported systems.
• Maintain accurate and detailed documentation of all supported systems and physical locations.
• Provide technical assistance to companion work groups in support of projects and maintenance ensuring good inter-departmental relations and communication.
• Assist and lead contractors, vendors and peers with implementations and problem resolution of IT systems.
• Demonstrate the ability to manage projects, prioritize tasks, and manage time effectively using project management best practices.
• Plan, organize and complete projects of various scope and complexity; may include providing work direction to contractors, vendors and other resources.
• Understanding of blueprints and ability to work in construction environments.
• Understanding of cable plant design and installation, both fiber and copper, termination, and testing.
• Seek out innovative and creative solutions to technical and administrative issues within the framework of company policies.
• Seek to improve process, training, and abilities of the field systems team.
• Able to work effectively with minimum oversight or guidance.
• Shift, weekend, after-hours, and on-call work required.
• Other duties as assigned.

Job-Specific Experience, Education & Skills

Required

• 2 years of work experience implementing and/or supporting Infrastructure computing systems.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Project Management experience.
• Documented IT experience.
• Demonstrated exceptional customer service.
• The ability to lift/stand/bend/climb to meet the position requirements.
• Ability and willingness to work non-traditional hours (e.g., evenings, weekends, holidays, and after-hours etc.).
• Requires a minimum of 50% of time traveling.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Experience with telephony and radio communications.
• Experience supporting multiple technical platforms (Windows, MAC OS, VMware, iOS, SCCM, Altiris) a plus.
• Airline experience is preferred.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$76,400 -- $114,600 / year

Bonus

Salary Details

Pay will be based on multiple fac