9-1-1 Terminal Agency Coordinator

Starting Compensation:

$50,356.80/Annually

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Job Description:

JOB SUMMARY

• The 9-1-1 Terminal Agency Coordinator (TAC Officer) serves as the primary liaison between Lancaster County’s 9‑1‑1 Emergency Communications Center (ECC) and external agencies accessing FBI CJIS criminal justice information systems, PA Justice Network (JNET) as well as local and regional criminal justice records management systems (RMS).

• Ensure compliance with CJIS and JNET Security Policies, maintain secure terminal access, and coordinate administrative, technical, and training functions to support authorized system access.

• The position also supports broader Public Safety Technology and County Information Technology initiatives involving secure identity management, system integration, cybersecurity coordination, data governance, and operational continuity for critical public safety systems.

REPORTING RELATIONSHIPS

• Work is performed under the general supervision of the DPS Public Safety Technology Operations Manager.

ESSENTIAL JOB FUNCTIONS

1. CJIS Compliance & Security

• Serve as Lancaster County’s designated TAC under FBI CJIS Security Policy .

• Ensure all agency personnel accessing CJIS/national, JNET systems are vetted: background checks, CJIS Security Awareness, and NCIC certifications .

• Manage user accounts: creation, modification, and deactivation via official portals (e.g., CJISOnline, JNET, Clean, LEEP, N-DEx) .

• Coordinate biannual recertification and maintain compliance documentation.

• Coordinate with Information Technology and Information Security personnel regarding access control, audit findings, vulnerability remediation, and security incident response activities involving CJIS-connected systems.

• Assist in maintaining compliance with County Information Security Policies.

2. System Administration

• Serve as primary contact for ORI requests and system access onboarding.

• Complete and submit CJIS/JNET documentation and addenda as required .

• Conduct regular data quality reviews to ensure accuracy in NCIC entries and fingerprint records.

• Serve as a County JNET Level 20 Sponsor and Registrar.

• Insure the CAD system, geofile, and all other CAD databases provides timely and accurate information to system users.

• Maintain system security, data and manuals in accordance with acceptable system standards.

• Coordinate with County Information Technology staff and public safety technology personnel to support secure integration, maintenance, and operation of CJIS-connected systems and supporting infrastructure.

• Support technology modernization, cybersecurity, and infrastructure consolidation initiatives affecting emergency communications and public safety operations.

3. Training & Outreach

• Coordinate and/or deliver training for TAC responsibilities, as well as CJIS, JNET, NCIC, fingerprinting, and system security.

• Maintain training records and ensure all users complete required certifications before access.

• Serve as a technical/information resource for public safety staff regarding CJIS systems.

4. Audit & Reporting

• Facilitate internal and external CJIS/JNET/CLEAN audits, responding to FBI/DOJ requests and supplying documentation.

• Participate in regular performance/metric reviews with CJIS partners.

5. Emergency Coordination

• Support 9‑1‑1 call handling and dispatch by maintaining agency access lists.

• Coordinate with telecom providers per PEMA/PUC protocols, issuing formal permissions or revocations.

• Collaborate on multi‑agency incident response to maintain secure systems.

OTHER SPECIFIC TASKS OR DUTIES

• Solicit required CAD information from all system users and accurately enter the data.

• Provide training to public safety end-users and accurately enter the data.

• Perform CLEAN Validations in accordance with State requirements. 

• Educate Law Enforcement Agencies on procedural changes affecting CLEAN.

• Verifies, and composes computer entries into the computer systems operated by the Pennsylvania State Police and Federal Bureau of Investi