Job Posting Title

Partner Support Specialist II

Agency

092 TOBACCO SETTLEMENT ENDMT TRUST

Supervisory Organization

Tobacco Settlement Endowment T

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

$55,000.00

Job Description

Position Overview

This is a full-time position located in Oklahoma City.

The Partner Support Specialist II furthers TSET’s mission by providing exceptional customer service to current and potential grantees by guiding them through the grant phases and proactively offering support. The Partner Support Specialist II serves as the primary point of contact for TSET grantees regarding non-program needs. This role involves addressing basic grant-related inquiries, facilitating connections to essential grant resources, data entry and monitoring compliance with grant deadlines and deliverables.

Compensation

• $55,000.00

 

Primary Duties and Responsibilities

 

• Actively supports TSET’s commitment to preventing cancer and cardiovascular disease in Oklahomans and creating healthier places for all Oklahomans to live, work, learn, and play.

• Acts as first point of contact for grantees’ non-program-related questions and needs. Escalates complex issues to Program Managers as needed.

• Becomes an expert on TSET program processes, training materials, and resources, and proactively directs grantees to the appropriate supports.

• Provides outstanding customer service to grantees and elevates their TSET experience.

• Supports grantees with basic technical assistance needs. Escalates complex technical needs to technical assistance providers and program managers.

• Performs initial review of grant documents/requests as needed by Program Managers.

• Assists with organizing logistics for grantee meetings and trainings.

• Monitors grantee adherence to grant deadlines and deliverables.

• Ensures grantee records and accounts are current within TSET’s grant management system, Salesforce.

• Builds relationships with partners and assists them with non-program needs.

• Assists Training Manager with grantee training needs.

• Responds to grantee, partner, and Program Manager inquiries in a timely manner.

• Serves as the primary point of contact for a small number of grantee(s) and provides guidance, training, and consultation on best practices for operating a program/project under the terms of the grant, effective implementation of the grant, and appropriate use of agency funds.

 

Knowledge/Skills & Abilities

               

• Outstanding customer service skills and a desire to go above and beyond for grantees and partners.

• Effective communicator.

• Ability to develop and maintain effective working relationships with others, including TSET staff, board members, external partners, potential applicants, and others.

• Broad familiarity with the agency’s history, structure, and operations.

• Understanding of the agency’s program areas and mission.

• Demonstrated ability to work as part of a complex team.

• Ability to objectively analyze a situation and evaluate pros and cons of any course of action.

• Ability to communicate technical, program and budget details to staff, applicants and grantees at a high-level.

• Ability to foster an atmosphere that recognizes and respects cultural and individual differences.

• Proven ability to organize and manage multiple tasks efficiently and effectively at the same time.

• Ability to think and act decisively about grant compliance issues and corrective plans involving non-compliance

• Proficiency in Microsoft Windows and Microsoft Office products.

Physical Demands and Work Environment

• This position works in a comfortable office setting with a computer for a large percentage of the workday. 

• The noise level in the work environment is usually mild. 

 

Minimum Qualifications

• Bachelor’s degree from an accredited institution of higher learning. Academic degrees preferred, but not required, would include those related to community health, p