AVA Concessions Supervisor

Job Description

Position:           Concessions Supervisor
Department:     AVA Concessions
Job Summary: Supervises and oversees the smooth and efficient operation of the concession stands within the AVA Entertainment
                          Center.

 

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

1. Oversees the daily operation of all AVA concession stand(s).
2. Ensures staff’s compliance with all customer service standards/needs.
3. Ensures that all food preparation is conducted in accordance with state and local health regulations.
4. Resolves guest and team member grievances in accordance with established policies and procedures.
5. Monitors job performance (including accountability) of all AVA Food & Beverage employees operating within the concession stand(s).
6. Makes suggestions and recommendations for hires, transfers, promotions, and corrective action of all employees or potential employees in a fair and equitable manner.
7. Initiates the supervisor’s staffing recommendations for all AVA events.
8. Ensures that all safety rules are enforced and adhered to by all team members.
9. Conducts pre-shift briefings with team members to address issues from prior events and to present any, and all special instructions for current event(s).
10. Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of and familiarity with inventory control and scheduling process.
2. Knowledge of and familiarity with all food and beverage, health, liquor, and safety regulations per local applicable laws.
3. Strong organizational, planning, and time management skills.
4. Ability to identify and develop short and long-term goals leading to development of procedures to adjust and address current market needs.
5. Skill in working courteously with the public as well as developing and maintaining good working relationships.
6. Ability to communicate and provide directions in a clear, concise manner.
7. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
8. Ability to work in a smoking environment.

Minimum Qualifications:

1. Must be at least eighteen (18) years of age.
2. Demonstrated track record of reliability and responsiveness.
3. Demonstrated track record of providing quality guest service(s).
4. Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
5. Must have or be able to obtain valid Alcohol Awareness and Food Handlers certifications within 90 days of employment.
6. Must have employment eligibility in the U.S.
7. Must be able to obtain a valid non-gaming license.

Preferred Qualifications:

1. High School Diploma or GED.
2. Bilingual (English/Spanish).