Legal Services Assistant - Business Group

Job Summary: 

The Legal Services Assistant position provides direct administrative support to assigned timekeepers and plays a key role in ensuring the smooth day-to-day management of attorney workflows. 

 
Legal Services Assistants work in practice-specific support teams and share responsibility for overflow tasks, coverage, and high-quality support across all assigned timekeepers. The Legal Services Assistant is expected to manage multiple projects and priorities, delegate appropriate tasks to other support teams, and ensure timely follow-up and quality control.
This position requires strong communication skills, attention to detail, and the ability to maintain professionalism and discretion while interacting with clients, visitors, staff, and attorneys. Success in this role requires strong organizational and technical skills, a collaborative approach, and a commitment to excellent service. 

    ***Salary in the range of $60,000 - $75,000 dependent on experience level***

Essential Job Duties:
While the regular or day-to-day duties of an Ice Miller Legal Services Assistant may vary depending on the LSA’s scope and practice area, all individuals in this role must meet a core set of basic requirements. In addition to these foundational expectations, the following qualifications are considered essential for success as a Legal Services Assistant, as applicable to the specific assignment: 

• Document Skills
  • Prepare, format, revise, proofread, and finalize a variety of legal documents, ensuring proper grammar, punctuation, and adherence to firm and practice group-specific standards.
  • Ensure all documents meet firm branding, formatting, and functionality guidelines.
  • Demonstrate accuracy and attention to detail in all aspects of document preparation and management.
  • Prepares and edits documents in Microsoft Word that are stable and implements use of advanced formatting tools such as Styles, Table of Contents, and Table of Authorities.
  • Leverages firm-adopted technology and systems to manage and format legal documents with precision.
  • Learns and troubleshoots document issues efficiently, demonstrating growing technical confidence.
  • Executes complex document markups and formatting instructions accurately and in a timely manner.
  • Ability to create basic to intermediate-level spreadsheets and print all spreadsheets in Excel.
  • Ability to create basic to intermediate-level PowerPoint presentations.
• Administrative and Operational Support
  • Adapts to differing substantive and individual attorney styles across various practice areas.
  • Anticipates timekeeper needs and proactively provides administrative and project support.
  • Demonstrates initiative in resolving workflow challenges and contributes to the overall efficiency of the team.
  • Maintains high standards of organization, follow-through, and attention to detail in day-to-day support tasks.
• Client Service and Team Collaboration
  • Maintains a client-first mindset in all interactions, both internal and external.
  • Demonstrates strong written and verbal communication skills, with emphasis on accuracy, tone, and professionalism.
  • Works collaboratively with peers across practice teams and contributes to a supportive team environment.
  • Begins to guide and support less experienced team members, sharing knowledge and modeling best practices.
• Adaptability and Professional Growth
  • Remains composed and productive under pressure and during periods of high-volume work.
  • Adjusts to shifting priorities and timelines with a flexible and solution-focused approach.
  • Embraces and leverages legal technology to improve processes and workflows.
  • Demonstrates motivation to grow technical and soft skills through continuous learning.