Manager Retail Branch I

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $84,300.00-$103,000.00 annually. The full Pay Range is $65,700.00 - $121,700.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As a Manager Retail Branch I, you’ll lead a dynamic team in one of BECU’s branches, playing a critical role in delivering meaningful financial experiences for our members. You’ll create a culture of service excellence and accountability while coaching your team to meet goals and serve members with care, transparency, and integrity. Your leadership will influence everything from sales and service to community engagement and operational performance. By developing talent and driving member-focused strategies, you’ll help BECU grow stronger while advancing your own career in a collaborative and purpose-driven environment.

WHAT YOU’LL DO:

• Deliver on Performance Goals: Drive branch success through sales performance, service excellence, and community involvement—ensuring member needs are met with proactive and personalized support.

• Coach and Develop Your Team: Provide consistent mentorship and career guidance that helps employees grow their skills, meet individual goals, and prepare for future opportunities.

• Lead with Feedback and Recognition: Conduct regular performance reviews using BECU competencies and create a culture of appreciation and accountability by recognizing strengths and coaching growth areas.

• Ensure Operational Excellence: Oversee day-to-day branch operations and scheduling, ensuring timely, accurate, and consistent service aligned with BECU standards and member expectations.

• Build BECU’s Brand in the Community: Engage with local communities to expand awareness of BECU’s mission and services and create opportunities to grow membership and member value.

• Champion Sales and Service Behaviors: Set and model clear expectations for service excellence, reinforcing positive behaviors and offering direct coaching to ensure every member experience exceeds expectations.

• Manage Budgets and Branch Performance: Support annual branch budgeting in partnership with the District Director, ensuring expenses align with strategic goals and remain within approved limits.

• Foster Relationships Internally and Externally: Build strong partnerships with BECU team members, business partners, and property management teams to ensure seamless branch operations and member experiences.

• Drive Talent Acquisition and Culture: Collaborate with Recruiting to bring in top talent and maintain a team aligned with BECU’s culture of service, trust, and continuous growth.

• Support Cross-Functional Knowledge Sharing: Maintain awareness of credit union operations to ensure accurate and helpful information is shared with both members and staff.

• Champion Continuous Improvement: Encourage your team to find better ways of working and improve service by participating in process enhancements and quality initiatives.

• Stay Compliant and Brand-Aligned: Ensure the branch meets all regulatory, training, and BECU environmental and branding standards.

• Lead Facility Partnerships: Serve as the primary contact for the facilities team and prop