DME (Durable Medical Equipment) Coordinator (Remote U.S.)

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

DME (Durable Medical Equipment) Coordinator (Remote U.S.)

• Are you an experienced DME Coordinator looking for a new challenge?
• Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

If so, you might be our next new team member!

Who we need:

The DME (Durable Medical Equipment) Coordinator performs an important role in supporting the Acentra Health and UMWA Funds’ clinical teams and beneficiaries, in addressing barriers and gaps to obtaining and placing DME in the beneficiary homes. The ideal candidate will be able to problem solve independently, as well as to work well as part of the multidisciplinary team to ensure a seamless experience for all Funds’ beneficiaries who need DME assistance.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

The DME (Durable Medical Equipment) Coordinator performs an important role in supporting the Acentra Health and UMWA Funds’ clinical teams and beneficiaries, in addressing barriers and gaps to obtaining and placing DME in the beneficiary homes. The ideal candidate will be able to problem solve independently, as well as to work well as part of the multidisciplinary team to ensure a seamless experience for all Funds’ beneficiaries who need DME assistance.

What you’ll need:

Required Qualifications/Experience

• Associate’s Degree or equivalent experience directly applicable in healthcare or related area is preferred.
• 3+ years of experience in a medical environment working with durable medical equipment fulfillment and placement
• Provides DME coordination support across all departments for the contract

• Attends and participates in DME meetings and discussions as required
• Provides monthly non-clinical DME backend audit support.

Knowledge, Skills, Abilities

• Research DME issues across platforms (electronic medical record and claims payer system)
• Must be able to work directly with network DME vendors to resolve common DME issues

• Requests for repairs;
• Placement of portable oxygen concentrators;
• Urgent and non-urgent travel requests for equipment (most commonly oxygen);
• Urgent equipment needs due to SNF/hospital discharge;
• Equipment coordination due to hospice disenrollment;
• Switch outs from one network vendor to another;
• Multiple beneficiary follow-ups with vendor without resolution
• Proficiency in Microsoft Office and other software programs operating in a Windows environment.
• Excellent verbal and written communication skills essential.
• Critical thinker with strong customer service skills.
• Ability to independently problem solve and find solutions to complex problems or issues.
• Work well independently and as part of a team environment
• Knowledge of different types of durable medical equipment and supplies
• General knowledge of Medicare requirements for DME

Proficiency in Microsoft Office and other software programs operating in a Windows environment.