Manager, Client Experience

About you

A hungry, strategic, creative, collaborative PR pro, who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented “we” over “I”
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

About us

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Conversation-starters
• Storytellers
• Strategist
• Digital natives
• PhD-level scientists
• Writers
• Designers
• Builders

What You Will Be Doing:

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.

In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest or experience in celebrity campaigns.

Other responsibilities include, but are not limited to:

• Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
• Lead project management, ensuring all activities are moving forward and are within deadlines
• Coordinate among interdisciplinary team of research, creative, digital and media strategists
• Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
• Manage event and activation logistics in a variety of settings
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports

 What We Are Looking For:

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns
• Familiarity with data and regulatory milestone communications
• Fluency and/or familiarity with earned, digital and social media activations
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Strong budgeting and financial management skills
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals

Basic Qualifications

• At least 4 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
• The ability to manage multiple projects at various stages simultaneously.
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
• BA or BS in Public Relations, Communications, or in a related field

dna – the details (this is the section where we humble brag)

dna was recently the winner of MM+M small healthcare agency of the year.

dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer.

We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have st