Sr. Manager, Service Engineer

Date Posted:

2025-01-28

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Otis is the world leader in reliable, efficient, and technologically advanced elevators, escalators, and people-moving sys-terns. Our revolutionary Gen2® elevators, energy saving ReGen" drives and NCE "green escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you 

 
Otis is seeking a Sr. Manager, Service Engineer to support our Amazon Account, as well as indirect support of the NAA Service Technicians and Supervisors, with the objective of continually improving Amazon Accounts quality and productivity. 

 
Responsibilities include: 

• Work with the Amazon accounts organization and local branch offices to identify and resolve issues that drive productivity and quality within Amazon Account 
• Recommend, implement and update changes in maintenance service documentation, methods, process de sign and delivery, monitor field performance for contract compliance and address deficiencies within region and branches 
• Assist and oversee escalations from Amazon Account customers by prioritizing, resolving and responding appropriately to these escalations. 
• Conduct field education training ensuring that we meet contract requirements for each Amazon Account. 

Education / Certifications 

• BA or BS degree and 4 years of relevant experience or 7 plus years of elevator or material lift experience. 

Experience / Qualifications 

The selected candidate should have the following:

• Strong champion of Otis Absolutes of Safety, Ethics and Quality Elevator mechanic supervisory experience. Otis field supervisory experience strongly preferred. 
• Ability to analyze and use data to recommend and develop action plans to drive quality and efficiency improvements 
• Strong customer focus and problem resolution skills 
• A working knowledge of Otis IT systems, apps, and field business processes. 
• Ability to provide training to individuals as well as groups of up to 30 people. 

 

Travel Requirements: The job will require periodic (~30%) travel. 

A successful candidate for this position will be energetic, team oriented, and willing and able to take innovative approaches to meet our objectives 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the <