Manager, User Operations
Bentley SystemsAbout the role
Location: Exton, PA (Hybrid)
Position Summary:
The User Operations Manager will be focused on managing the performance and responsibilities of the Exton-based User Operations Team. The Team is responsible for order processing, invoicing, contract creation and adjustments, records management, audit integrity, and more. The ability to manage performance, inspire, and support a team will be needed in order to provide a firm foundation for the success of the team. A strong leadership profile, good comprehension of complex processes, excellent communication skills, and attention to details are all a must.
Responsibilities:
The User Operations Manager must have strong leadership qualities and be able to support the team members and their responsibilities:
- Salesforce and Workday account and contract set up expertise.
- Contract administration and invoice query resolution.
- Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
- Processing SELECT Cancellations, new SELECT orders, and new product orders.
- Processing E365/EPS orders, conversions, renewals, and ARR maintenance.
- Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
- Abide by product/subscription policies and maintain financial controls.
Qualifications:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field, or relevant training or experience.
- 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
- 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
- Proven track record working within a global SaaS or Enterprise Software company is preferred.
Applicants must be authorized to work in the U.S. without current or future employer sponsorship.
What We Offer:
- A great Team and culture – please see our colleague video.
- An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
- An attractive salary and benefits package.
- A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
- A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success
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