Area Manager

Job Description

Area Manager

NATURE OF WORK

The Area Manager serves as the primary business contact for the client and is responsible for client satisfaction. This position is also responsible for directly and indirectly overseeing the efficacy of field operations of assigned territories of Encompass. The Area Manager is expected to consistently provide excellent customer service to accounts and represent client needs and goals within the organization to ensure quality. In addition, this series is responsible for providing industry-specific knowledge and information to the public and other individuals with business with Encompass consistent with policies on confidentiality.

Our commitment to quality service and performance begins with attracting the most qualified employees and cleaning professionals who wish to work alongside leaders in the building maintenance field.  With support and recognition from co-workers and management, our employees have an opportunity to attain the highest level of professional achievement and personal satisfaction in a dynamic and friendly environment.

EXAMPLES OF ESSENTIAL DUTIES

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Oversees the activities performed in all work units within assigned territory, including the implementation of procedures, case management and processing, records management, collection and reporting of statistics, and minor inventory-related accounting functions.
• Oversees and coordinates the work of subordinate team members, including reviewing work and production performance, motivating subordinates to work more effectively, identifying problems with performance, and developing solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations.
• An Area Manager for Encompass assists the Senior Operations Manager in the development and implementation of policies within the field. Develops operating procedures, forms, and systems. Plans, develops, and facilitates changes in procedures, forms and practices, workflows, personnel assignments, and equipment.
• Advises crews and customers when unusual work situations arise or when new procedures are instituted.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Senior Operations Manager and Sr. Director, Strategic Accounts
• Performs personnel administrative tasks, including coordinating and participating in the hiring and promotion process, oversees the training of new employees and the ongoing training of other employees, resolving unusual employee problems, and oversees employee time and attendance records within an assigned territory.
• Regularly meets with crews and other staff to exchange information and discuss issues affecting the success of field operations. Calls and conducts formal staff meetings to exchange information and discuss ways to make each clean team function more efficiently. Prepares written agendas, causes minutes to be recorded, prepares written summaries of issues and action plans for review by the Senior Operations Manager
• Prepares manuals and other materials describing procedures and standards. Prepares reports as required by the Senior Operations Manager and Sr. Director, Strategic Accounts
• Serves as a point of contact for information concerning the activities of field operations for both clients and superior management personnel. Additionally, an Area Manager can respond to all inquiries within established guidelines and must be capable of using specialized communication skills in performing these duties.
• An Encompass Area Manager trains staff in the use of automated systems,