People Experience Business Partner

As a People Experience, Business Partner – Client Support Specialist, you will collaborate with your colleagues and
management team to provide expertise in the areas of employee relations and organizational development. You will
provide training and development strategies, conduct training and ensure positive employee morale in alignment with
Milestone’s Values and people policies for your client groups. As a Client Support Specialist, you will act as an advisor
to other PX team members in matters relating to a specific client’s requirements in your area of expertise.

How You Will Make An Impact

• Provide advice and coaching to management regarding best practices, including organizational design,
• leadership, reward & recognition, and performance management.
• Ensure employee relations concerns are thoroughly investigated and resolved in a timely manner, ensuring
• compliance with appropriate local disciplinary procedures.
• Review staffing and attrition trends and makes appropriate recommendations to management based on
• collected data and observations.
• Advise on appropriate course of action on employee relations including probation, absence, maternity, paternity
• & shared parental leave, flexible working requests and leavers and monitoring of same
• Act as a subject matter expert for the PX group in relation to client contingent workforce processes, policies,
• SLAs and other requirements for a specific client
• Assist with the L&D across the business including delivering face to face or virtual training
• Build strong, collaborative relationships with managers and the broader HR Team
• Work closely with and support the payroll team with monthly cut-off’s providing benefits information / monthly
• reports from benefits providers
• Provide direction on wage and hour and employment compliance for client group(s)
• Promote positive employee morale and culture in support of Milestone’s Values.
• Advise employees and management as required to ensure consistency and fairness in the application of
• company policies and practices.
• Act as a coach and adviser to respective business units, a resource to employees, and a role model to all.
• Work on assigned HR projects
• Conduct new hire/benefit orientations, training, and exit interviews.
• Excellent verbal and written communication skills.

What You Will Need To Succeed

• 3-5 years of experience in HR, including 2+ years in an HRBP role or equivalent
• IT or high-tech industry experience
• Intermediate to advanced Excel knowledge
• Proficient IT skills particularly the use of HRIS systems, ADP reporting a plus
• 3+ years’ experience supporting a specific client with complex contingent workforce requirements
• BA/BS degree, or equivalent
• HR Certification (aPHR, PHR, SPHR, SHRM-CP or SHRM-SCP)
• Additional Requirements
• Must be fully vaccinated as of start date
• Ability to work remotely requiring minimal direction with occasional travel to client sites when needed