Senior Solutions Consultant

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

We are looking for a Senior Solutions Consultant to join our Global Center of Excellence (CoE). Reporting directly to the Manager of Solutions Consulting , you will serve as a lead technical resource for our most complex, high-stakes sales cycles. This is not just a demo role; you will be a "player-coach" who helps define the technical standards for the entire global organization.

What You'll: Do Technical Leadership & Strategy

• Strategic Sales Execution: Lead discovery and technical presentations for key accounts and complex deals, providing the executive-level credibility required to close global business.

• The "Standard Bearer": Work closely with the Manager to define, pilot, and launch new demo standards and technical processes that will be scaled across the global team.

• Product-to-Field Liaison: Act as a bridge between Engineering and the Go-To-Market (GTM) team. You will master complex product updates and translate them into value-based stories for the broader SC team to follow.

• Competitive Intelligence: Lead department-wide initiatives to refine competitive intelligence and create repeatable technical playbooks.

• Mentorship: Assist the Manager in the "Exceptional Coaching" mission by mentoring junior team members, conducting peer reviews, and fostering a culture of technical excellence.

 

What You'll Do: Operational Excellence

• ​Process Innovation: Evaluate and pilot new tools for the SC department to drive operational efficiency and technical sophistication.

• Global Enablement: Serve as a subject matter expert (SME) to help train the team on market trends, industry best practices, and new product functionalities

• Market Presence: Represent the company at industry conferences and events, staying ahead of the curve to ensure our technical strategy remains competitive

What You'll Bring:

• ​SaaS Expertise: 5+ years of experience in Solutions/Sales Engineering or Technical Consulting within the SaaS industry.

• Technical Authority: Proven ability to rapidly learn complex software and articulate its value to both technical and executive audiences.

• Global Perspective: Deep understanding of global sales segments and the ability to navigate various buyer personas and technical maturity levels.

• Coaching Mindset: While this is an individual contributor role, you must have