Support Lead - Nenagh Based

Overview

As the support lead you responsible for overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Responsibilities will include assessing team performance, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. 

This position is based in Nenagh

Responsibilities

• Lead and manage the support team, providing guidance, training, and performance evaluations.
• Develop and implement support policies and procedures to enhance customer satisfaction.
• Monitor and analyze support metrics to identify areas for improvement.
• Handle escalated customer issues and ensure timely resolution.
• Collaborate with other departments to address customer feedback and improve overall service quality.
• Stay updated on industry trends and best practices to continuously improve the support function.
• Prepare and present regular reports on support team performance to senior management.

Qualifications

• Bachelor’s degree in Business, IT, or a related field.

Experience

• Proven experience in a customer support or service role, with at least 2 years in a leadership position.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in support software and tools.

What do I need before I apply

• This role will require onsite working 4 days per week

Benefits

At Expleo, we are committed to providing a competitive salary and a substantial benefits offering with unique wellbeing, financial and employee recognition programmes.

We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help our you achieve a healthy work life balance.

By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.

 

• Collaborative working environment – we stand shoulder to shoulder with our clients and ours peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
• Always working as one team, our people are not afraid to think big and question the status quo.

 

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

 

At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV’s and will consider your application in line with the values, requirements and role competencies.