TELEPHONE COLLECTIONS SENIOR UNEMPLOYMENT INSURANCE (UI) REVENUE ANALYST

Job Requisition ID: 50037 
Closing Date: 10/03/2025
​Agency: Department of Employment Security
Class Title: UNEMPLOYMENT INS REV ANALYST II - 47082 
Skill Option: None 
Bilingual Option: None
Salary: Anticipated Starting Salary $5,637 monthly; Full range $5,637 - $8,026 monthly
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 2
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: 

This posting lists 33 S. State Street, Chicago, IL. 60603 as the Work Location. Effective February 1, 2025, this position was relocated to 115 S. LaSalle, Chicago, IL. 60603

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Telephone Collections Senior Unemployment Insurance (UI) Revenue Analyst. Responsibilities include answering inquiries received via the IDES Employer Tax Hotline, performing complex investigations of employer contribution cases associated with the collection of delinquent UI contributions, calculating current delinquency and any penalties and/or interest for each case, and initiating collection actions. This position provides a great opportunity for someone who has a strong knowledge of federal and state Unemployment Insurance (UI) rules and regulations related to claimant eligibility and employer chargeability and is dedicated to ensuring timely analysis and reconciliation of employer records. The ideal candidate for this position will have extensive experience performing complex UI determinations, reconciling employer records, initiating collection of delinquencies, and handling a high volume of customer inquiries by phone. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

Essential Functions

• Under direction, serves as a Telephone Collections Senior Unemployment Insurance (UI) Revenue Analyst for the Illinois Department of Employment Security (IDES)
• Initiates full range of direct actions and/or formal demands to proceed against employers delinquent in the payment of Unemployment Insurance (UI) contributions
• Sets up Deferred Payment Agreements for those employers who are unable to pay delinquent contributions, penalties and/or interest
• Using a personal computer, and relevant computerized systems, researches and analyzes employer records to determine reasons for the delinquent contributions on employer accounts and provide related information and/or documentation
• Keeps abreast of current federal and state Unemployment Insurance (UI) rules and regulations related to claimant eligibility, employer chargeability and delinquent contributi