Customer Success Engineer for Drones (m/f/d)

YOUR TASKS

• Work within a team of experienced sales & customer success experts to build long-term relationships with our customers   
• Work daily with customers and internal stakeholders to ensure the successful operation of robots in the field
• Prepare & execute onsite trials, demos & deployments including training 
• Be the first point of contact for our customers to understand and enable their vision and support their day-to-day robot operation tasks
• Provide support onsite at our customers to understand and identify cause of issues 
• Work closely with the technical operations and support team to ensure a successful customer journey 
• Demonstrate ER Software & different robot platforms to customers remotely & onsite
• Provide technical expertise and support to assist the sales team during customer workshops on- & offline 
• Attend & lead regular customer meetings to keep track of project vision and progress
• Perform live demos at customer sites and remotely to showcase the capabilities of our product.

YOUR PROFILE

• Technical background (education or professional experience in IT/Science/Engineering)
• Technical knowledge and a strong understanding of current technologies
• Natural communication and people skills, remotely and in person: you will be interacting with people as much as robots
• Enjoys engaging with customers and assisting them in navigating complex systems
• Willingness to learn something new every day, working at the cutting edge of technology
• Hands-on mentality and creative problem-solving approach
• First experiences in IT / Industrial / Field Service environments (e.g. internships)
• Personal interest in technology in general and robotics, IT, AI topics in particular
• Fluent in English & German
• Willingness to travel in Germany and abroad regularly

HELPFUL ADDITIONAL QUALIFICATIONS

• Experience in the robotic industry
• Experience with ROS, Docker, Grafana
• Experience with Python 
• Experience analyzing Linux Log files (journald, syslog)
• German language skills, as well as any other language, are an advantage