Sr. Manager, Executive Communications, Industries

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of the Global Field Executive Communications team, you will split your time between directly supporting our Industries leader and other project-based communication across Industries, Partners and Go-to-Market (IPG) organization. Industries is a visible, exciting and dynamic area of our business and needs a strategic communication partner and advocate, building relationships across the company that help drive awareness and engagement. IPG covers all pre-sales function in our Global Field, and the leaders require varied support with external and major internal communications.  

As a key extended member of the IPG team, and part of the broader Global Field Executive Comms team, your role requires building strategic communications plans, executing brilliantly, and collaborating transparently. You will write audience-focused and leadership-voiced internal and external communications, play a major role in event messaging and strategy, support the creation of creative, and drive a social plan. The role requires stellar project and stakeholder management. Never a dull moment, and no task too big or too small.  

What your days look like: 

• Supporting communications for the Industries leader – Half of your time will be spent on both internal and external communications for the Industries team, including organizational announcements, new products and initiatives, and live events that drive energy and passion through the business. You will be key to executing a communications and engagement strategy that includes messaging decks, newsletters, scripts, visual narratives, social content, and thought leadership. 

• Supporting communications needs across IPG – Half of your time will be spent working with other leaders in IPG on various needs such as external engagements, large cross-business initiatives, or quarterly communications.  

• Project and editorial calendar management - You will need to be organized and dynamic to meet needs that arise: things move fast at ServiceNow. This is also about setting the standard on how comms can and should be managed, because our work is visible. This role needs an energetic and creative approach to keeping an ear to the ground, understanding what’s happening and tracking what’s been said where, when, and to whom.  

If you’re a communications professional, this is a great opportunity to put your skills to work, develop world-class communications, and work with a brilliant and dedicated team and business. 

Who you’ll work with: 

This work is a dynamic mix of two worlds - the business side, within IPG, and the comms side, in the Executive Communications team within Global Communications. You are an advocate and marketer for Industries and IPG within Communications, and an advocate and marketer for the power of comms within IPG. You will meet, talk, brainstorm, and work with people at every level of the organization, so a level head in conversations and careful discretion are key. 

Who you are: 

• You can write and write well, especially in a leadership voice. 

• You are creative, in both approach and output. Have ideas about newsletters? Want to engage the broader business in new ways? Perfect! 

• You are organized and engaged, comfortable speaking up if something doesn’t look or sound right, and always ready to build a plan. 

• You are curious - this is key. There’s always more to learn in ServiceNow, especially in the world of go-to-market, so curiosity and comfort asking questions will take you far. 

• You’re excited to do things differently. 

Qualifications

• 10+ years internal and/or external communications experience and/or education (experience in the technology sector and large sales/go-to-market organizations is a plus). 

• Outstanding written and verbal communications skills, confidence to develop and present ideas. Stellar PowerPoint skills are a must! 

• Experience with content management and publishing systems. 

• Excellent planning, organizational, and project management sk