Emergency Dept Technician 1p-1a

Overview

At Houston Methodist, the Emergency Room Technician position is responsible for maintaining knowledge and skills necessary to communicate appropriately and carry out delegated tasks for diverse patient population and their families in the Emergency Room, performing patient care activities of daily living (ADL's), as needed. This position performs delegated patient care duties under the supervision of a licensed nurse. The Emergency Room Technician position records data established by policy and procedure, and reports observations and patient problems to the licensed nurse and/or provider. The Emergency Room Technician position is responsible for assigned non-nursing functions independently, handling patient care and technical issues as they arise within the scope of their job. This position also performs clerical tasks such as answering the phones and transcribes orders as needed.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Participates and contributes to a dynamic, team-focused work unit responding willingly and positively to colleagues needs for assistance and partnership to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner in a clear and timely manner.

• Communicates effectively with patients, family members, co-workers, medical staff, hospital personnel, and other customers; treats all individuals with dignity and respect. Acts as a patient advocate in coordinating care across the continuum that meets the patient's needs. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles.

• Encourages open communication to achieve mutual understanding. Follows channels of communication for effective problem solving. Assists other techs and coworkers, manages several ongoing priorities with minimal supervision. Assists in resolving complex issues.

• Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Performs delegated low risks, high frequency technical and clinical procedures required for patient care under the supervision of a registered nurse. Documents, where applicable, comprehensive screenings, care administered, diagnostic measurements, allergies and medication lists, treatments and procedures as determined by skills, training and validation (i.e., vital signs, 12 Lead EKG, I.V. catheter insertion, CPR, splinting, specimen collection, immobilization by backboard, extrication from vehicles) in accordance with established policies and procedures. Repeats vital signs according to policy. Provides care in a manner that is congruent with cultural diversity, equity and inclusion principles.

• Assumes the role of phlebotomist when necessary. Performs drug screen collection according to established policy, procedure, and protocols.

• Observes patients, making hourly round