Customer Analyst Associate

About Us

South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.

At SJI, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and  leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.

Position Summary

A career in Customer Analytics will provide the opportunity to support critical efforts to optimize the utility customer experience. This includes using business data and statistical methods to analyze complex business problems. Providing consultative insight into business performance, where needed, and suggesting areas and methods of improving operations to the business. Constructing dashboards, forecasts, recommendations, and strategic / tactical plans based on business data and market knowledge. Implementing and overseeing analytical approaches and methodologies. As a member of the customer analytics team, you will be expected to manage multiple data projects simultaneously, ensuring timely delivery and alignment with business objectives, while coordinating efforts with IT and other departments to ensure seamless data integration and accessibility.

Essential Functions: 

• Provide support to Customer Experience leadership by delivering dynamic, well presented, detailed reporting on a variety of functional areas related to Customer Experience and Operations. 

• Administer the Elizabethtown Gas and South Jersey Gas transactional and CSAT surveys as part of the SJIU Voice of the Customer Survey Program. Review survey results, identify areas of improvement and report to key business stakeholders regarding insights and trends.  

• Compile, distribute, and analyze daily, weekly, and monthly reports on Customer Experience channel performance. 

• Consolidate data from multiple sources, organizing and structuring in a way to allow for in depth analysis, leveraging automation and integrating into advanced analytics tools (i.e. Power BI) wherever possible.. 

• Leverage analysis and understanding of business to provide data driven recommendations, collaborating with functional areas throughout the organization to support your proposals. 

• Performs other duties as assigned (i.e. Ad-Hoc data requests, special project).  

Qualifications

Required Background:   

• Bachelor’s degree in a related field with 0 years of relevant experience. 

• Equivalent work experience may be considered in lieu of degree. 

Required Skills: 

• Strong analytical skills and ability to solve problems.  

• High degree of initiative and ability to work independently and collaboratively.  

• Strong attention to detail  

• Strong communication and presentation skills  

• Skills and experience in advanced Excel formulas, data manipulation, statistical methods, and analytical toolsets 

Preferred Skills:

• Proficiency in BI Preferred