Business Program Manager - SLED

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p>&nbsp;</p> <p><strong>So, what’s the role all about?</strong></p> <p>The&nbsp;<strong>Public Sector</strong>&nbsp;<strong>Program Management &amp;&nbsp;Operations Manager</strong>&nbsp;will lead and strengthen our&nbsp;<strong>Public Sector&nbsp;Sales organization</strong>&nbsp;by&nbsp;supporting&nbsp;operational excellence.&nbsp;This role improves sales productivity,&nbsp;supports public sector contracts&nbsp;and contract management, supports public sector RFPs and RFP management,&nbsp;enhances process discipline, and supports revenue growth through streamlined workflows,&nbsp;high-quality analytics,&nbsp;and&nbsp;impactful proposal contributions. The ideal candidate is&nbsp;<strong>highly organized, analytically strong</strong>, and experienced in&nbsp;<strong>technology services&nbsp;in&nbsp;the public&nbsp;sector&nbsp;</strong>with&nbsp;a&nbsp;proven ability to support sales teams.&nbsp;This role also works cross-functionally with Delivery, Operations,&nbsp;Partner and Alliances,&nbsp;Finance, Legal,&nbsp;and Contracts teams to ensure&nbsp;operational excellence.&nbsp;</p> <p>Candidates are required to be on-site 2-days a week in NiCE's office locations. <strong>Richardson, TX; Hoboken, NJ; Salt Lake City, UT, or Atlanta, GA</strong></p> <p><strong>How will you make an impact?</strong></p> <p><strong>Proposal Management &amp;&nbsp;Contract Support:</strong>&nbsp;</p> <ul> <li>Oversee and manage the&nbsp;<strong>process&nbsp;for all incoming&nbsp;proposals,&nbsp;public sector contract&nbsp;windows,&nbsp;RFP/RFI requests</strong>,&nbsp;ensuring&nbsp;timely&nbsp;responses, tracking, and outcomes.&nbsp;</li> <li>Track and align with sales on public sector contracting requirements, openings, and lifecycle management of the agreements in place&nbsp;</li> </ul> <p><strong>Contract Management&nbsp;&amp; Strategy:&nbsp;</strong>&nbsp;</p> <ul> <li>Develop and execute a forward-looking state and cooperative contract strategy aligned to go-to-market priorities;&nbsp;anticipate&nbsp;procurement needs 12–18 months&nbsp;in advance and&nbsp;establish&nbsp;required vehicles ahead of revenue timelines.&nbsp;</li&