Part Time Esthetician - Lush Lexington Spa

Position: Esthetician

Hourly: Part-Time (20-29 hours weekly)

 

 

As an Esthetician at Lush, you are not just a skincare expert, but a true connoisseur of our brand and products. Your deep knowledge and understanding of our offerings empower you to provide exceptional customer consultations, product demonstrations, and spa services that leave a lasting impression. Your role extends far beyond skincare expertise - you are a valued member of our team, contributing to the overall excellence of the store in both sales and operations. You cultivate strong relationships with your coworkers, fostering a collaborative and supportive environment where everyone thrives. Sharing your knowledge and experience, you inspire and uplift your fellow team members, creating a positive and empowering atmosphere.

At LUSH, we believe in putting ourselves in the customer's shoes and considering what would truly make their day. We encourage you to go above and beyond, providing personalized recommendations, going the extra mile to ensure every client feels seen and valued. Your dedication to exceptional customer service, combined with your expertise, enables you to create unique and memorable experiences that leave a lasting impression on our customers.

 

 

Responsibilities

 

Sales & Customer Experience:

• Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals whether on the store floor or on the spa floor. Take ownership of  your results and actively work to grow your contribution to the store’s overall sales. In addition to providing exceptional spa treatments, you will also be a sales superstar! When spa treatments are not booked, you will actively collaborate with our passionate team on the store floor, driving sales and attracting traffic to the spa. Your expertise will shine as you educate customers about our products, recommend personalized skincare solutions, and inspire them to indulge in our rejuvenating treatments. Get ready to make waves both in the treatment room and on the sales floor!
• Customer and Client Experience: Consistently deliver a world-class customer experience to every customer and client who walks through our doors. Connect with customers and clients and identify their needs by  listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Perform best in class treatments, lead full spa treatment preparation and delivery of full catalog of spa services. Seek opportunities to make customers' and clients’ day and leave the world Lusher than we found it.  
• Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Expertly articulate these values in the store, spa, and through community engagement by hosting store parties and other initiatives that help bring in more traffic. Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact on the world!
• Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for all customer and client needs.  

Team Involvement:

• Development: Utilize Lush resources to develop effective sales techniques, spa techniques, and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities. 
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence: 

• Time and Attendance: Be punctual, reliable, and present at work.  Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
• Visuals and Merchandising: M