Full-time Operations Support Coordinator, Customer Fulfillment Center (Livonia, MI)

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Job Title:                           Operations Support Coordinator, Customer Fulfillment Center 

Department:                  CFC - Hourly                    

Reports To:                     Customer Fulfillment Center Management 

Exemption Status:     Non-Exempt (Hourly) 

About Ace Retail Group (ARG) 

Ace Retail Group (ARG), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARG has been in operation serving our neighbors throughout the United States for over a century.  Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

General Job Summary

The Operations Support Coordinator, Customer Fulfillment Center (CFC) is primarily responsible for processing and fulfilling orders from the stores and commercial customers and scheduling deliveries ensuring the highest levels of satisfaction to both store associates and customers. 

Essential Duties and Responsibilities (Other duties may be assigned as needed):

• Identifying, correcting, and providing accurate information for scheduled deliveries that enter the delivery system with missing or inaccurate information. 
• Timely completion of daily tasks such as processing transfers, completing delivery tickets in the delivery program and printing pending assembly tickets.
•  Routing the next day’s deliveries using the truck routing program by reviewing routes for efficiency.
• Driving delivery routes when necessary.
• Preparing the daily routes for Drivers – identifying any potential issues or problems prior to the start of the routes, ensuring all delivery goods are loaded into the assigned vehicle. 
• Providing delivery information as requested by Drivers, stores, and customers. 

• Ensure screens and windows are repaired and built to ARG standards within the agreed upon turnaround time.
• Maintaining a high level of cleanliness & organization in all areas related to the delivery process. 
•  Other duties as assigned to ensure successful operations at the ARG CFC. 
• Communicate in a positive manner with all members of the CFC, store management and associates, Support Center personnel, and customers who have received or anticipate receiving a delivery from the ARG.
• Use of a computer, ARG delivery software/system, ticket printing system, Acenet, (POS) system, email, Zebra delivery scanners, and Ace Mobile Assistant. 

Minimum Skills, Requirements and Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. 

• The Operations Support Coordinator must have the ability and maintain the proper certifications to safely drive commercial vehicles and operate a forklift and electric pallet jack. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence and speak effectively and positively with customers and associates of the organization. Ability to understand and respond to verbal instructions or questions. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.    
• Ability to identify and define problems, collect data, establish facts, & draw valid conclusions. Apply common sense to understand and carry out instructions f