Loan Sales Representative (Mortgage Loan Officer)

About the team

Join our rapidly growing loan origination team within Zillow Home Loans. We’re seeking a talented professional interested in training to become a Loan Originator! In this role we provide you with leads on-demand, allowing you to focus more on your client and less on your marketing and branding. We know you'll thrive if you put customers first and believe that extraordinary customer experience is key to your success.

About the role

• Originate mortgage loans

• Answer and manage incoming calls from customers

• Provide exceptional customer service through timely follow up and courteous professional correspondence

• Establish and build relationships with customers and partners such as real estate agents, etc.

• Analyze clients’ needs in order to ensure compliance and maximum customer satisfaction

• Consult with borrowers and guide them through the loan process from inquiry to close, including securing borrower financial/credit information and other proper documentation

• Ensure successful completion of all assigned Mortgage Loan Officer Training and Licensing activities

• Understand and comply with current requirements of applicable federal and state laws and regulations

• Gain and maintain in-depth knowledge of available loan programs including FHA, VA, Conventional, ARM, Jumbo, etc.

• Successfully structure loans for fulfillment partners to underwrite, process, and fund

• Collaborate with team members and share best practices

• Perform other duties as assigned

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $12.00 - $25.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

• 4+ years of sales, call center, and customer service experience

• Active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license is required prior to joining.(preferred)

• Successfully complete the 20-hr SAFE Pre-licensing Education and pass the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required) (must complete prior to start date)

• This role requires the collection, storage, and use of your voiceprints (records of speech).

• Associates or Bachelors degree preferred

• Financial/business background preferred

• Must possess strong computer skills and technical ability

• Highly skilled in Microsoft products such as Outlook, Word, and Excel

• Passionate about client relationships and consultative selling; you like connecting with people and refining recipes for success, and believe in changing people’s lives for the better

• Experienced working in a phone sales environment and able to clearly and effectively communicate over phone, email, text, etc.

• Highly motivated by a make what you earn environment with uncapped income potential

• Competitive, energetic, and positive; you stay motivated and know how to win, regularly hitting your goals and winning awards

• A team player who thrives in a collaborative environment 

• Possess excellent time management and organization skills, with the ability to multitask

• Flexible and adaptable; you learn quickly, share knowledge, and are consistently looking to learn and improve

Employees must l