Principal Software Rapid Response Engineer-Optical Networks

Family Description
 As a Principal Software Rapid Response Engineer at Nokia, you will play a critical role in ensuring our customers’ networks run smoothly by proactively addressing software and system issues. You will collaborate closely with cross-functional teams, including SW/FW/HW Engineering, Product Line Management, and Global Technical Support, to gather feature requirements and drive efficient recovery efforts during critical outages. Your work environment will be dynamic and fast-paced, shaped by the high demands of global ICPs. You will utilize your expertise in software systems and optical networks to troubleshoot and resolve complex problems, contributing directly to the continuous improvement of our software products. Join us to be at the forefront of technological innovation, leveraging your skills to enhance customer satisfaction and network performance.

 

• Interprets internal and external business challenges and recommends best practices to improve products, processes and services.

• Has in-depth organisational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives.

• Contributes to strategic decisions within professional area.

• Solves complex problems based on sophisticated analytical thought and complex judgment.

• Contributes to development of concepts to determine professional direction of own organisational unit.

• Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.

• Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.

• Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements. 

• Manages Subcontracting / Partnership Manager.

• Manages technical requirements from customers’ needs. 

• Delivers SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). 

• Manages product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications.

• Retains technical and design knowledge for assigned products and technologies.

• Applies and maintains quality standards. Participates in process and tools evolutions and improvements. 

• Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.

 

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs. 

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communic