Business Systems Analyst / Product Owner - Internal Systems

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication challenges.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals improve the quality of their lives.

What We Offer: 

• Be a part of a mission-driven organization that makes a real difference in people's lives 

• An empowered environment where your ideas and leadership can change the way people communicate 

• Opportunities for personal and professional growth in a supportive and innovative work environment 

• Recognition as a "Great Place To Work," reflecting our commitment to creating a supportive and innovative work culture 

Job Description

Purpose:

As a Business Systems Analyst at Lingraphica, you will play a pivotal role as the Product Owner of our internal systems in an empowered product team, tasked with solving important internal customer problems in innovative ways that align with our business goals. This role requires a strategic thinker with a knack for deeply understanding business needs and a passion for creating compelling product solutions. We are seeking someone to lead the product management and optimization of our internal systems, including SSO, ADSC (Billing), HubSpot (CRM), Learning Management Systems (LMS), and both authenticated and unauthenticated WordPress sites and communities. This role is pivotal in enhancing our internal operations, supporting business users by automating processes, increasing efficiency, enabling new functionalities, improving customer relationships, and enhancing employee experience. 

Essential Duties & Responsibilities:

• Own and drive the strategy, roadmap, and execution for a portfolio of internal tools and systems designed to streamline operations and improve internal user engagement 

• Work closely with internal stakeholders to identify pain points and opportunities for leveraging technology to remove grunt work, increase operational efficiency, and enable new work 

• While this position does not have any direct reports, individual will collaborate and lead a cross-functional team that is responsible for the entire product lifecycle—from conception to launch to iteration 

• Engage in continuous discovery to validate needs and solutions, ensuring alignment with business goals and user satisfaction 

• Measure and analyze the impact of deployed solutions, iterating based on feedback and performance to maximize benefits 

• Act as a bridge between technical teams and non-technical stakeholders, translating business needs into technical requirements, and vice versa 

• Translate complex customer insights into clear, actionable strategies and product roadmaps 

• Foster an environment of collaboration and innovation within your team, empowering them to make decisions that align with the strategic goals 

• Practice continuous discovery to ensure that your team is consistently addressing the most impactful customer needs 

• Develop and validate product hypotheses through prototypes, user testing, and ongoing feedback loops 

• Define and analyze metrics that measure the impact and success of products, driving decisions based on data 

• Engage closely with engineering, design, and business stakeholders to deliver high-quality, scalable, and innovative product features 

• Other duties as assigned 

Qualifications

Education & Experience: 

Required: 

• Experience with business technologies and platforms such as SSO, CRM systems, (e.g., HubSpot), billing systems, LMS, and website management, particularly from an integration and optimization perspective 

• Proven track record as a Business Systems Analyst or Internal Systems Product Owner, particularly with internal business tools or enterprise solutions

• Direct experience in enhancing internal business processes through technology 

• Bachelor’s or Master's degree in Business, Engineering, Computer Science, or a related field; or equivalent combination of education and experience

Knowledge, Skills & Abilities: 

• Strong leadership skills and ability to influence as an individual contributor, with experience leading cross-functional teams in a dynamic environment. 

• Demonstrated ability to engage and influence both team members and internal stakeholders 

• A strong understanding or ability to learn agile methodologies, CI/CD, experimentation frameworks, automated test