Senior Director Support Services

*This role will be based in Irvine, CA

The Senior Director Support Services provides leadership, oversight and support to effectively execute the functions and activities of the support departments responsible for environment of care compliance within the region. These departments may include but are not limited to Facilities Engineering, EVS, Safety, Security, Emergency Management. This Senior Director will manage and coordinate the leaders of these departments across each ministry within their region to acknowledge and call upon the specialized expertise within the team for continuous improvement in standards, protocols and daily operations. They will promote and apply consistent models and approaches in order to reduce variation and reduce expenses. This Senior Director will partner with other regions to share expertise and clear communication to apply consistent models and approaches in order to reduce variation and expenses across the system. The Senior Director ensures that the assigned departments provide high quality services that are carried out in a uniform manner and in full compliance with all applicable regulatory standards across the region. This role is responsible for ensuring all departments within the region at each ministry are consistent with Providence Health and Services standards. Performs duties in a manner consistent with Providence Mission and Core Values.

 

ESSENTIAL FUNCTIONS

 

• Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.
• Maintains confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.
• Demonstrates service excellence and positive interpersonal relations in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers and community members, so that productivity and positive relations are maximized.
• Consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in Environment of Care, Infection Control, and Exposure Control manuals and department safety policies/procedures. Consistently uses personal protective equipment as required and takes appropriate precautions whenever there is potential for contact with blood, body fluids, chemicals and/or other hazardous materials. Maintains knowledge of work-appropriate aspects of environment of care programs, complies with policies and reports unsafe conditions. Successfully completes Environment of Care HealthStream modules in the required timeframes and participates in fire drills and emergency exercises.
• Develops individual objectives consistent with the Providence Health System's annual review and performance program. Measures and reports on individual objectives quarterly.
• Provides leadership, oversight, strategic direction, and support for the assigned regions hospitals and facilities for: Facilities Engineering, EVS, Safety, Security, Emergency Management. Informs and educates facility management on system-wide vision, and performance goals.
• Develops and maintains a relationship of trust with senior management of these assigned departments and services, and ministry senior leaders by:
  • Developing and maintaining effective communications.
  • Responding in a timely manner to issues and concerns of staff.
  • Providing clear, accurate and timely information to senior leaders, department managers and staff.
  • Supporting the free exchange of ideas/information, and implementation of best practices.

      Assigned Region Responsibilities:

• Maintains current knowledge of the latest regulatory requirements, accreditation standards and all environment of care criteria. Ensures compliance with Joint Commission standards and the Center Medicare - Medicaid Services (CMS) Conditions of Participation by leading and supervising the compliance management processes for related codes and regulatory agencies.
• Connects regions leadership team with subject matter experts of emerging technologies, system initiatives, regulatory changes and all applicable standards and ensures timely and effective implementation. Directs the assigned departments and services around safety operational improvement processes and monitors results. Supports the PSJH processes to develop and implement strategies for quality and service improvements, and cost reductions. Reviews and analyzes organizational structure, work processes and initiates appropriate improvements activities as necessary. Shares innovative processes and best practices with RESO regional council.
• Assess compliance with the Life Safety Code, completes the electronic Statement of Condit