Customer Success Intern

Who We Are

At GoLinks, we create products and experiences that make work easier for individuals and teams. We believe that the knowledge people use every day to build products, collaborate with team members, and help customers should be readily accessible. We’re on a mission to connect employees with the information they need to be productive and successful at any place, at any time. Our remote-first startup thrives as a nimble and scrappy team and we are moving fast! We’re excited to bring on new team members who are inclusive, possess a growth mindset, and excel at what they do.

About the role 

As a CS Intern at at GoLinks, you will have the opportunity to learn about the inner workings of Customer Success and the importance of this department within a company.  During this internship you will learn about the products GoLinks offers, launch process and integrations at GoLinks, and how to maintain and build relationships with clients. This internship is an excellent opportunity to gain real-world Customer Success experience in a startup environment and have an opportunity to contribute to the success of the company while developing new skills and knowledge.

This is a 12-week internship with the potential to translate into a long-term position with GoLinks after the duration of the program. Full-time hours are required for the internship.

What you’ll do

• Working with various team members to help support our GoLinks portfolio of customers
• Attend and observe customer meetings, take notes, and assist the CS team with follow-up tasks
• Provide assistance to the team by helping to draft presentations or materials as needed
• Learn to gather, analyze and input various data points and the goals/meanings behind the data
• Refresh documentation and materials, as assigned

Who you are

• Pursuing a career in Business Administration.  You are currently in school pursuing a degree or are a recent graduate in Business Administration or a related field.
• Strong writer. In a remote environment, strong writing skills are needed to be successful in order to effectively communicate in an asynchronous environment. 
• Quick learner and highly adaptable. Learning is a never-ending process for you. You enjoy learning and can pick up on new concepts quickly. You are also open and can adapt easily to new processes and ways of thinking.
• Strong communication and interpersonal skills. You communicate clearly and empathetically in writing and verbally. You build trust with team members, candidates, and stakeholders through active listening, follow through, and open communication.
• Organized multitasker. Your organizational skills help you to move easily among different tasks and to prioritize your work, conducting tasks ranging from research to outreach to follow through, to not leave any prospects hanging.
• Experience using Google Suite. You can easily navigate through new technology and have experience working with Google applications such as Gmail and Gcal. 

We’re extra excited if…

• You have previous client facing experience

 

Pay Transparency

The hourly pay for this role is $17/hour USD. As a remote-first company, we take a geographically-neutral approach to compensation and set our compensation based on job function and level, regardless of location. 

We can only accept US-based applicants at this time.