Customer Service Manager

Business: Critical Care
Department: Sales
Location: Verona 
 

Job Overview

• Manage all aspects of daily order entry operations to ensure efficiency and effectiveness.
• Communicate cross-functionally with multiple departments, including Logistics, Warehousing, Technical Support, Sales contact teams
• Responding promptly to customer inquiries through various channels
• Maintaining a positive, empathetic, and professional attitude toward customers
• Managing administrative tasks such as record-keeping and filing
• Communicating and coordinating with colleagues as necessary
• Ensuring customer satisfaction and providing professional customer support to improve customer loyalty
• Handling customer complaints, providing appropriate solutions and alternatives
• Keeping records of customer interactions, transactions, comments, and complaints
• Continuously improving through feedback

Key Stakeholders: Internal  Country Manager; KAM, Operations      Key Stakeholders: External  All types of customers/suppliers
  Reporting Structure

Role directly reports to Country Manager

Key Roles/Responsibilities

• Order entry
• Customer Service
• Vaporizers Management

Essential Qualifications and Experience

• Previous experience inside the office of Customer Service / Back office / Order Entry – at least 3 years
• Preferential: Good knowledge English language
• High School Degree

Competencies

• Manage customer data within SAP Business One/HANA systems.
• Good MS Office skills, demonstrated knowledge in the use of management systems.
• Accountability, predisposition to the constant, precise, and orderly treatment of large quantities of data, with precision and speed.
• Effective communication skills.
• Predisposition to teamwork, problem-solving skills, and excellent priority management skills.
• Adaptability/flexibility and propensity for change.
• Managing complex demand from the Sales Team, Internal, and External stakeholders  

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth. Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

Equal employment opportunity Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.

We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.