Business Analyst Information Technology Associate

Number of Job Openings Available:

1

Date Posted:

January 16, 2025

Department:

16008771 Customer Experience Center Administration

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 1.0 FTE (80 hours per 2-week period)
• 8-hour day shifts

Job Description:

Under supervision, this position consults with internal customers to analyze, design, develop and maintain the technical application systems to support business needs. Responsible for translating business requirements into technical system specifications for teams within the Information Technology (IT) department. Consult with end users on how to effectively use functionality. May make recommendations to management on process improvement, new processes tools and techniques or services. Provide on-going support to end users.

Principle Responsibilities

• Analysis and documentation
  • Identify and define business, functional and interface requirements.
  • Process new service requests from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment.
  • Analyze and provide solutions or recommendations to resolve basic customer inquiries for functionality not working as implemented.
  • Construct workflow charts and diagrams.
  • Validate resource requirements, develop cost estimate models and gain sign-off from stakeholder.
  • Manage simple requirement conflicts, and escalate complex requirement conflicts to senior level analysts.
  • Communicate to internal IT providers of hardware, software and network requirements. Partner with senior analyst if negotiation is needed.
  • Implement, modify, test, and administer business system applications under minimal supervision.
  • Improve current systems by studying practices and designing modifications.
• Customer management and support
  • Prepare technical reports by collecting, analyzing, and summarizing information and trends.
  • Implement, tests, and deploy solutions to business problems.
  • Follow incident, change and release management processes.
  • May be required to provide on-call support outside of regular business hours.
• Project management
  • Under supervision, manage small projects by developing project plans and monitoring performance.
  • Participate on larger project teams as needed.
  • Prioritize initiatives based on business needs and requirements.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years experience in information technology, business analysis or related field

Preferred Qualifications

• High school diploma or GED
• Bachelor's degree in information technology, computer science or related field

Physical Demands

• Sedentary:
• Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $28.67 to $39.29 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. 

Allina Health is all in on your well-being. Because well-being means something different to ev