Site Reliability Engineer

Summary

POSITION OVERVIEW

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.

About the Role
As a Site Reliability Engineer at Guidewire, you’ll join a passionate team dedicated to automating every process to ensure our systems run efficiently. Our Platform team is fully committed to developing and managing software that enhances the reliability of production systems—systems that serve hundreds of customers and support millions of transactions every day. You will play a key role in ensuring the stability of our flagship cloud platform products while building the tooling necessary for efficient operations and optimal availability of our SaaS multi-tenant, customer-focused systems. In close collaboration with our core product developers, you’ll help ensure our cloud products meet both functional and non-functional requirements including availability, performance, observability, and maintainability.
If you thrive on teamwork, embrace responsibility, and have a passion for solving problems at scale with technologies like AWS, Kubernetes, and Aurora, then we’d love to hear from you. We’re looking for someone who lives by the mantra, "If you have to do something more than once, automate it," and who is eager to learn and master new tools and concepts. Bonus points if you have experience in production support for a SaaS platform and are comfortable working with cutting-edge, highly containerized, cloud-native environments in AWS.

Job Description

What You’ll Do

• Drive Reliability & Automation:

  • Take a dedicated SRE approach to managing shared multi-tenant infrastructure for resilient SaaS microservice-based systems and customer-centric applications.

  • Oversee and continuously enhance our team’s presence in AWS by automating deployment and operational tasks.

• Innovate and Improve Core Systems:

  • Contribute to the development of our core infrastructure systems—adding features, fixing bugs, and implementing reliability enhancements.

  • Engineer and maintain a complex single sign-on (SSO) authentication platform based on SAML/OAuth to ensure secure, seamless access for our users.

• Enhance Observability & Incident Management:

  • Build and maintain comprehensive observability tooling, metrics, and dashboards to support our global platform infrastructure.

  • Improve our incident management lifecycle by identifying, mitigating, and learning from reliability risks, while helping to create a self-healing environment.

• Empower the Team:

  • Develop system documentation and training materials to educate and empower your teammates.

  • Collaborate with various engineering teams, providing valuable feedback and contributing code when needed to enhance our products.

Who You Are

• Technically Skilled:

  • You hold a Bachelor’s Degree in Computer Science or a related field.

  • You have proven software engineering and automation skills using Bash, Python, and/or Go.

  • You’re well-versed in agile development methodologies (Scrum, Kanban, etc.) and have a deep background in Linux systems.

• Cloud & DevOps Savvy:

  • You bring significant experience in automating and managing systems on Amazon Web Services (AWS) and supporting live production environments (Java/Apache/