Manager, Digital Merchandising - Category Experience Strategy

<div class="content-intro"><p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;"><strong>Company Summary</strong></span></p> <p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;">Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!</span></p></div><p><strong>About the Role&nbsp;</strong></p> <p>Zoro is redefining digital merchandising by transforming how customers discover, evaluate, and purchase products. Our goal isn’t just to offer breadth—it’s to create intuitive, confidence-building experiences that drive long-term loyalty.&nbsp;</p> <p>As the Digital Merchandising Manager of Category Experience, you will lead the strategy and execution of onsite experiences within key product categories. You’ll translate deep customer and product understanding into intuitive, high-performing experiences that make it easy for customers to find exactly what they need.</p> <p>This role is critical to driving conversion, increasing customer confidence, and building long-term loyalty through better product discovery.</p> <p><strong>What You’ll Do&nbsp;</strong></p> <ul> <li>Own and optimize the end-to-end customer experience within assigned product categories, including browse, search results, and product discovery</li> <li>Develop and oversee the execution of category-specific merchandising strategies grounded in customer behavior, product complexity, and business priorities</li> <li>Improve how products are structured and presented by driving:</li> <ul> <li>Clear and intuitive taxonomy and navigation</li> <li>High-quality attributes and effective filtering experiences</li> <li>Logical product grouping and assortment presentation</li> <li>Strong product relationships and compatibility signals</li> <li>Content enhancements that support confident decision-making</li> </ul> <li>Identify opportunities for category-specific optimizations and run tests to validate impact</li> <li>Generate and prioritize hypotheses for category-specific overrides to sitewide logic; test, measure, and iterate based on performance</li> <li>Partner closely with the Global Experience Strategy team to align category needs with sitewide standards and inform improvements&nbsp;</li> <li>Collaborate