Patient Surgery Scheduling Coordinator Sr - Department of Surgery - Days

The OR Surgery Scheduler Senior serves as the lead OR Surgery scheduler responsible for managing the schedules of surgeries and procedures for the Perioperative Surgical Services Operating Room and acts as liaison between physicians and staff to ensure accuracy. As team lead, this position coordinates, assigns and guides the work activities of other OR Surgery Schedulers. This position also monitors work schedules, maintains department scheduling guidelines and templates as well as trains and mentors new staff.

Licensure, Certification, or Registration Requirements for Hire:
CPR, Basic Life Support

Licensure, Certification, or Registration Requirements for continued employment:
CPR, Basic Life Support

Experience REQUIRED:
5-7 year of experience in Contact (Call) Center, Medical Office, Hospital or Scheduling Role dealing with patients.
Customer Service experience required

Experience PREFERRED:
Seven years of experience is preferred.
Unit secretary experience on surgical or medical floor acceptable; revenue cycle/ scheduling in a surgical/medical office experience or Level 1 Trauma Center a plus

Education/training REQUIRED:
High School diploma or equivalent

Education/training PREFERRED:
Bachelor’s degree in business, health care management or related degree.

Independent action(s) required:
Polished and professional communication skills, written and oral, as well as customer resolution skills
Strong organizational, analytical, and creative thinking skills; innovative with ability to identify and solve problems.
Ability to adapt, prioritize and meet deadlines
Ability to support other clinic schedulers across the entire organization.
Ability to manage shifting business priorities, demands and timelines.
Skill in assessing and determine best course of action for complex scheduling issues

Supervisory responsibilities (if applicable): N/A

Additional position requirements: N/A

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting 20 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
Mental/Sensory: Strong recall, Reasoning, Problem-solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.