OFFICE ASSOCIATE

Job Requisition ID: 46550 
Closing Date: 04/29/2025
​Agency: Department of Insurance
Class Title: OFFICE ASSOCIATE - 30015 
Skill Option: Keyboarding 
Bilingual Option: None
Salary: $3,852 - $5,046 (Anticipated starting salary non-state $3,852/CBA language applies)
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC014
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

*Answer all application questions thoroughly. DO NOT STATE "SEE RESUME".* 

 

 

Position Overview

The Department of Insurance is seeking to hire an Office Associate who performs a variety of complex, specialized clerical information, assistance, and general office support functions to professional staff of the Office of Consumer Health Insurance (OCHI)/Health Products Complaints Section.  This position exercises independent judgment and initiative in providing complex and specialized support and assistance in the investigation and resolution of consumer complaints and inquiries; interprets and applies agency guidelines and policies in receiving, processing, and maintaining all complaints and inquiries; initiates correspondence with insurance company representatives regarding receipt of complaint and action or response required by insurance company.  We invite all qualified applicants to apply.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Processes all health insurance related correspondence received for complaints, inquiries, and external reviews utilizing the electronic complaint database, scanning equipment, and complex hard copy filing system.
• Advises and responds to consumers contacting the Department’s toll-free number and visiting the Department in person by providing information regarding health insurance.
• Provides clerical support to supervisor on special projects, reports and documents pertaining to the overall complaint unit operations:
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires skill in keyboarding accurately at 45 wpm.

Preferred Qualifications

• Prefers at least two (2) years of experience gaining knowledge of office practices, procedures, and programs.
• Prefers at least two (2) years of experience gaining knowledge of composition, grammar, spelling, and punctuation.  
• Prefers elementary knowledge of agency programs, rules, and regulations.
• Prefers ability to follow oral and written instructions.
• Prefers ability to operate commonly used manual and automated office equipment and perform routine maintenance.
• Prefers strong organizational skills.
• Prefers ability to successfully handle multiple tasks. 
• Prefers proven oral and written communication skills and ability to maintain satisfactory working relationships with others.
 

Conditions of Employ