Controls Evaluation Manager (FS)

Controls Evaluation Manager (FS)

As a Control Evaluations Manager in the Financial Services Business Risk Office, you will lead a team of high-performing risk management professionals charged with assessing Financial Services’ complex control environment. You will be a thought leader within the organization, influencing partners as you build a world-class Control Evaluations Program that will enable Financial Services to win safely in the market.

In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the company and partner closely with senior business and Risk Office leaders, Risk Management Program leaders, technology, compliance, legal, and operational risk partners.

In your role, you will:

• Design and deliver an industry-leading control evaluations program; 

• Drive imperatives that deliver control design and operating effectiveness at creation; 

• Ensure flawless delivery of Risk and Controls Standard requirements;  

• Develop a deep understanding of business strategies, products, services, and risk profile; 

• Identify and assess the impact of the changing regulatory environment on program objectives and risk appetite;

• Provide guidance and advice to business partners on implementing risk policies and programs; 

• Analyze data to proactively identify risks and trends and provide insights that support internal customers in decision-making; 

• Support internal business resource planning by providing transparency to testing program calendar; 

• Drive collaboration between the risk, compliance, technology, Supplier Management, and other business support functions (e.g., legal, privacy); 

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas;

• Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience

• Manage certain special ad hoc risk management projects for the Business Risk Office

Qualities of a Successful Candidate:

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table.  You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from  impulsive or ill-informed decisions.

• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.

• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions.  You have an insatiable appetite for learning, and are constantly seeking out new challenges.

• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience. 

• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.  

• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.  

Basic Qualifications:

• High School diploma, GED or equivalent certification

• At least 4 years of experience in Financial Services or Risk Management

• At least 2 years of experience in People Management 

• At least 2 years of experience in project, process, or program management