Software Developer (C#/SQL)

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

We place a premium on meeting our customers' high expectations of our products. Through contracted support services our support team plays a key role in post implementation processes, as well as in the longer-term customer experience.

This position is supporting a wide variety of bespoke applications and technologies based on a variety of platforms. This role delivers third line support, including technical investigations, code fixes, and work around solutions which would require knowledge and interest in the analysing, debugging and fixing of code of a specific product.

Main responsibilities: 

• Provides complex technical support and assistance to clients or business support.
• Have expert knowledge of business processes and associated products which Sequel sells to help clients deliver their business processes.
• Addresses and responds to inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
• Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Responsible for being the technical authority within specific domains and keeping skills current.
• Help train colleagues on technologies, where there is a lack of knowledge.
• Resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.
• Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.
• Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.
• Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.
• Recommend opportunities to head of technical support to improve the overall IT strategy and value of IT to the support process.
• Leading a team (not line management) in investigating and resolving complex application and system issues across multiple products.
• Take part in implementation, service transition and change control activities.
• Providing detailed levels of training as needed to support internal teams.

• Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
• Ensure that any risks are raised with senior management or via standard process

• Ensure that client’s data is secure and properly managed.
• Any other duties commensurate to the grade of the role.

#LI-SD2

Qualifications

• 5+ years of programming or software support experience in Microsoft technologies (C#)
• Familiarity with MVC, Angular 2, and TFS, including Release Management, is a plus
• Knowledge of SQL/relational databases and reporting tools such as SSRS
• Positive attitude and ability to provide great customer service.
• Understanding/experience of Insurance operations
• A knowledge of Salesforce administration would be useful but is not essential
• Demonstrable experience of working to tight deadlines and management of teams to deliver desired business outcomes.
• Ability to assist with the planning and provide support for the management/project teams
• Driving Business Performance: Continually striving to improve the performance of the business at all levels showing resilience and tenacity to overcome obstacles to improvement.

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, adva