Senior Manager Strategy & Operations NA Visa Direct

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

About Visa Direct

Visa Direct, a real-time payments network for business and person-to-person (P2P) payments, is helping financial institutions and technology companies allow their customers to transfer funds to a debit account in 30 minutes or less. Visa Direct is present in 170+ countries, handles more than 3.5 bn transactions per year and reaches more than 5 billion endpoints around the world.

Job Description

The new hire will work closely with Visa’s Chief of Staff Visa Direct and Global Ecosystem to provide global and regional strategic support on all internal and external initiatives. This role will help drive the strategy and transformation of NA Visa Direct while collaborating with key members of the NA Leadership Team, Global Visa Direct Team, and multiple members of the Executive Committee on permanent basis.

This role encompasses:
1.    Supporting key processes:
a.    Developing and maintaining established internal communications architecture such as bi-weekly all-hands, and newsletters to empower, align, and motivate
b.    Coordinating the creation of materials for key cadences such as MBRs, QBRs, All-staffs, Global and NA LT sessions, CEO updates and client councils/forums with the Visa Direct Leadership Team 
c.    In conjunction with the Communications and Visa Direct teams, developing internal and external presentations to keep the NA Visa Direct narrative alive and consistent
d.    Working with the partnering functions to collect key developments and highlights in preparation for meetings and discussions and prioritizing business topics 
e.    Serve as a liaison with Global Visa Direct, NA Business Strategy and Ops, Investors Relations and Communications team to provide information for Visa CEO, CFO, President, and Investment Community forums and reports.
f.    Proactively seek “success stories” across NA Visa Direct and Global Ecosystem, organization to communicate to VD & NA LT and Regional President to promote the progress against scorecards or important milestones.
g.    Have a holistic view on Visa Direct business performance, financials and the latest trends impacting money movement industry to include into the Visa Direct narrative for internal and external communications. 

2.    Culture and Collaboration
a.    Improving processes continuously by leading continuous change management, created automated processes and controls to increase team productivity
b.    Developing better relationships and act as a strategic point of contact between Visa Direct team and core stakeholders (e.g., New Payment Flows Team, Communications, Finance, HR, Marketing, and many other business partners internally/externally, including Client teams, Technology, Design, Data Science)

3.    Execution
a.    As a strategic advisor to the NA Visa Direct and Global Ecosystem teams, organizing and prioritizing critical information, issues, and data to facilitate efficient decision-making
b.    Managing specific deliverables for the Chief of Staff of Visa Direct, ensuring timely completion - these may range from ensuring that project actions are acted upon to addressing time-sensitive requests from senior management

This role sits at the intersection of multiple functions as a result organizational savvy and interpersonal skills are critical. This role works with other specialized Product groups, Financial Institution Sales, Merchant Sales, Regions, Operations, Technology, Risk, Data Science, Design, Marketing, Communications, Legal, Corporate Strategy, Interchange/Pricing, and Finance to coordinate and continue to build great products. The individual will be a thought leader in business communications and business growth with a proven track record of success in fast-paced environments with demanding timelines.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by lead