Radiology Quality and Patient Safety Coordinator

Under general supervision, plans, develops, implements and evaluates patient care procedures and support programs. Assists with planning, directing and supervising key department functions. Manages the clinical radiology practice and patient care delivery of departments or area(s) of responsibility. Manages the human, fiscal and other resources.

Education:
Bachelor’s degree preferred
 

Licensures/Certifications:
National registry through the American Registry of Radiologic Technology and state licensure through the American Board of Physician Quality Assurance.
 

Experience:
At least 3 years of supervisory experience
At least 5 years of progressively more responsible clinical experience
 

Skills:
• Thorough knowledge of Radiology services, theory, practices and regulations
• Advanced skill in operational and personnel management
• Advanced skill in computers and personal productivity applications
• Skill in data analysis, budget planning, oral and written communication, basic arithmetic, and customer service
• Analytical skills necessary to determine the best method of providing requested diagnostic images based on the specifics of the individual case.
• Ability to mentor and develop staff.

Principal Duties and Responsibilities:
Human Resources Functions:
• Manages human resources within established productivity guidelines and the personnel budget.
• Facilitates training and development efforts.
• Develops staff to reach potential.
• Facilitates orientation of new staff.
• Maintains employee competencies.
• Monitors and reviews work performance of the staff.
• Interviews and selects personnel.
Financial Management:
• Manages the Department’s budget and prepares variance reports as appropriate and makes recommendations for capital budget in consultation with appropriate Hospital staff.
• Manages accounts payable issues.
• Processes payroll for assigned areas.
• Maintains inventory and analyzes cost of supplies and services.
Quality and Patient Safety Initiatives:
• Oversees staff involvement in quality control and improvement efforts, general safety, and infection control procedures.
• Initiates, monitors, evaluates performance improvement on a unit level as needed.
• Monitors trends, reviews and revises systems/processes as appropriate.
• Ensure standards of practices are met and incorporates compliance with regulatory laws.
Service Excellence:
• Monitors, investigates and responds to customer feedback, modifying office systems, processes and patient care as needed.
• Meets or exceeds patient statistical targets.
Patient Care Management:
• Manages the clinical practice of Radiology in designated clinical area.
• Participates in the development of patient care programs and/or expansion of services.
• Interprets Radiology standards to Radiology personnel, other departments, physicians, patients and the community.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.