Global Advisory Council Senior Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Global Advisory Council Senior Manager will deliver on key strategic initiatives with a focus on driving value and capturing impact within the Advisory Councils. Reporting to the VP, Strategic Customer Advisory, this role will support the council globally, but will have core alignment and focus to our AMS team and P4 Leadership.

A strong connector and strategic thinker, this role will help bring together key Stakeholders for impactful engagements as well as partnering with the Strategic Advisory team to help to shape and define our overall Global Engagement Strategy.

Key responsibilities:

• Operationalize the GAC to drive and build CxO relationships with internal ServiceNow stakeholders.
• Centrally and consistently capture activity from the field through monthly touchpoints.
• Centrally and consistently capture CxO names shared from the council and map these to potential revenue opportunities where appropriate.
• Support the overall Strategic Accounts business by ensuring that the Strategic Customer Advisory strategy is refined, operationalized, measured and reported.
• Help support a culture of global cross-functional co-operation and in region alignment. 
• Share best practice with in geo councils to drive impact and work collaboratively
• Support Advisory Council activity by collaborating with internal partners to ensure alignment for regional GTM strategies and marketing objectives with a core focus in AMS.
• Build network with AMS leadership and in geo teams to communicate key performance indicators, scope and structure of GAC Processes and Programs, sharing success measures to analyze and report on impact
• Build community and role modelling within the council by evangelizing and promoting high touch C Suite engagement and successes within the Advisory Council and key internal Stakeholders.
• Build key relationships in geo, with Executive Marketing and Events, iGTM teams, P4 Advocates and AMS Sales Leadership.

Qualifications

· Proven organization skills, capable of managing multiple and conflicting deadlines

· Strong project and program management skills

· Ability to communicate at all levels of the organization, and confident liaising with C Level personas

· A confident meeting facilitator, ability to ask probing questions and keep engagements on track

· An exceptional collaborator, able to join the dots and bring multiple stakeholders together in a matrixed environment.

· Logical and critical thinker with a growth mindset, looking for ways to iterate and improve how we do things.

· Flexible and adaptable

· Persistent and respected when managing multiple stakeholders, particularly with regards to data collection and analysis

Experience

· Previous Project/Program Management expertise

· Experience of managing complex data and projects

· Exposure of working within an Advisory Council or Board environment

· Proven track record within a fast paced SAAS environment

· Previous experience of managing multiple stakeholders in a global role.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will r