Financial Counselor - Full Time, Days (Tustin)

The Financial Counselor informs patients of their financial responsibility and collects co-pays, deductibles, and cash flat rates for services being rendered.  Provides estimates to physicians on inpatient/outpatient surgical procedures.  Communicates with social workers and case management regarding patient financial status.  Provides relief to patient access staff and performs other duties as necessary.  
 

• Collect deposits and payments from patients, monitors private pay patients, and assists patients who have questions about bills and statements.  Prepares, documents, and completes computer input of patient accounts in a timely manner.  Maintains confidentiality with regard to patients, families, employees, and visitors.
• Tracks collections to ensure appropriate amounts are being collected, and documents reasons for non-collections.  Follows up as appropriate with patients.  Provides cash collection updates to management in a timely manner.
• Interfaces directly with the social workers and case management department to address patient and/or patient placement issues.  Escalates any unresolved financial issues to hospital administrator/CEO or other appropriate party.
• Works directly with outside government agencies, when appropriate, to follow up on status of applications and details of patient coverage.  
• Identifies all patients that require financial assistance during the initial visit to hospital.  Explains the Charity Program process and required documentation needed for the application.

Required Qualifications

• Three years of admitting/registration office experience
• High School Diploma or GED
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job

Preferred Qualifications

• Bachelors Degree
• Bilingual skills to communicate effectively with patients and families

Pay Rate: Min - $21.10 | Max - $29.00

Foothill Regional Medical Center is a fully accredited acute care hospital, licensed for 177 beds—120 beds for general acute care, 15 intensive care beds and 42 pediatric sub-acute beds. Our pediatric sub-acute unit, just one of six in California, serves patients from throughout the state. We care for patients up to 21 years of age who need long-term sub-acute care including ventilator care and nutritional support.