Senior Manager, Marketing Operations

Senior Manager, Marketing Operations

At Keurig Dr Pepper (KDP) the consumer is at the heart of everything we do. Join the team at KDP and make a difference to consumers with one of America’s leading producers and distributors of hot and cold beverages helping to satisfy every consumer’s beverage need, anytime and anywhere.

This role is specific to the current Coffee Operating Unit of KDP.  Following the recent, successful acquisition of JDE Peet’s in April 2026, the Coffee Operating Unit will become its own independent publicly traded company.  For more information on this, please visit keurigdrpepper.com

This individual will report in to the Senior Director, Marketing Operations.

The Senior Manager, Marketing Operations is a highly strategic role that:

• Owns and manages the operations of the marketing organization and its agency partners to drive consistency in planning and execution;
• Streamlines ways of working across the Marketing organization; and
• Supports key leadership initiatives.

This position is critical to ensuring the North American marketing organization and our agency ecosystem operates with agility and speed by: Establishing and optimizing both internal and agency ways of working; Defining key performance indicators, measurement criteria and team performance reporting; and Championing a team-first culture.

This role is responsible for Leading agency relationships, scoping, contracting and negotiating at a total brand portfolio level; Cultivating KDP portfolio internal and external creative agency relationships; and Optimizing content and production processes.

The ideal candidate will bring 8+ years of: Progressive marketing and / or agency experience; Strong negotiation skills with a data-driven approach; and a Leadership style that fuses inspiration with a passion for making a difference.

KEY RESPONSIBILITIES:

• Agency Relationship Management
• • Leverage agency acumen to cultivate best-in-class agency partnerships.
  • Serve as a key portfolio point of contact for creative, PR, media, technology, and consumer engagement agencies and vendors.
  • Lead strategy for optimization of agency ecosystem, including leadership of key agency RFPs and agency transitions.
  • Lead semi-annual agency performance reviews to collect and deliver agency performance feedback and obtain feedback on KDP’s performance to optimize ways of working.
  • Leverage influence to build relationships with internal stakeholders and external partners at executive levels
  • Provide thought leadership on optimization of agency fee/production models to maximize value and transparency.

• Agency Scope Development, Fee Negotiations and Continuous Improvement
• • In partnership with Brand, Omni, Media and PR teams, define brand-specific agency needs and deliverables to develop portfolio agency scopes.
  • Utilize strong industry knowledge and business acumen to define agency deliverables, advise on staffing plans, track performance, and strategically drive efficiencies in fee negotiations.
  • Leverage strong negotiation skills to lead selected agency negotiations and reduce financial risk for KDP
  • Seek out ways to increase operating efficiencies through strong negotiations, streamlining processes, and elevating standards of success with effective MROI.
  • Drive improvements in processes and strengthen return on investment through effective post-analysis of all initiatives
  • Make strategic recommendations to senior management for how to invest money and maximize return

• Optimization of Agency Ways of Working & Comms Process
• • Lead ongoing definition and refinement of comms processes and agency ways of working across the portfolio to identify efficiencies and optimizations.
  • Lead initiatives with in-house and external agency partners to drive consistency in approach, reduce agency burn and/or improve quality of deliverables/outputs.
  • Develop and maintain exceptional cross-functional relationships to d