Manager, Business Operations - Keahuolu

Job Purpose
The purpose of the Manager, Business Operations is to lead the operational engine that keeps Keahuolū running. This position oversees the Facilities and Maintenance team, the Security team, and the administrative team, and is accountable for the systems, standards, schedules, budgets, contracts, and day-to-day support that allow every other team at Keahuolū to do their work safely and well. The Manager, Business Operations serves as a strategic partner to the Executive Director, Keahuolū, translating organizational priorities into operational plans, forecasting resource needs, surfacing risks before they become problems, and as an operations partner to every teammate at Keahuolū, from the Natural Resources team, to the Programs team serving Kamalei and ʻohana. The efforts of the Manager, Business Operations will create a safe, well-maintained, well-resourced, and welcoming Keahuolū that honors the Queen's legacy and serves her Kamalei.
Essential Responsibilities
Strategic Partnership and Operational Leadership
• Serves as a strategic partner to the Director, Keahuolū, contributing to Keahuolū planning, priority setting, resource allocation, and organizational decision-making from an operations perspective.
• Develops and executes the annual business operations plan for Keahuolū, including facilities and infrastructure priorities, security, administrative systems, and capital and operating budget needs.
• Establishes and continuously improves the standards, standard operating procedures, workflows, and service levels that govern facilities, security, and administrative support.
• Anticipates and surfaces operational risks, constraints, and resource gaps to leadership with recommendations and options.
• Continuously building and curating partnerships locally, state-wide, and nationally to support the Keahuolū land plan and Program opportunities.
Facilities, Grounds, and Infrastructure
• Oversees the maintenance, repair, upkeep, and long-range care of all Keahuolū facilities, grounds, and infrastructure, including the front and back offices, shop, Interpretive Center, Mauka Field office, storages, caretaker's residence, campground facilities, KIM apartment, and surrounding grounds and infrastructure.
• Directs the development of preventive maintenance, inspection schedules, and prioritizes deferred maintenance and recommends capital improvement projects.
• Oversees the Trust's Keahuolū vehicle, UTV, trailer, equipment, and tool fleet, including maintenance schedules, safety inspections, registrations, replacement planning, and assignment and use policies.
Safety, Security, and Emergency Preparedness
• Oversees the Security team and the overall security protocols for Keahuolū, including patrols, access control, alarm and surveillance systems, incident documentation, trespass, and campground rules enforcement.
• Oversees the site safety program, including OSHA compliance, required trainings and certifications for all Keahuolū staff.
• Develops, maintains, and tests emergency preparedness and response plans for Keahuolū, including fire, natural disaster, medical emergency, property emergency protocols, and ensures on-call coverage and clear communication workflow.
• Maintains relationships with county and state agencies and first responders, including police, fire, and emergency services, and serves as an operational point of contact for the site.
Administration, Fiscal, and Systems
• Oversees the administrative team and all front-of-house and back-of-house administrative operations, including reception, phones and correspondence, Kamalei and guest experience, filing and records retention, and office supply and janitorial orders and inventory.
• Oversees the Keahuolū camping program operations, including registration and reservation systems, camper check-in, coordination with Security and Facilities, and reporting.
• Oversees access control administration, including issuance and tracking of keys, gate codes, remotes, and building access.
• Develops and manages the Keahuolū business operations budget; oversees fiscal processing including invoices, billing statements, purchase requests, expense reports, and ensures compliance with LT financial policies and approval thresholds.
• Oversees coordination of staff travel, trainings, vehicle and room reservations, and site logistics.
Vendor, Contract, and Procurement Management
• Develops scopes of work, cost estimates, and bid packages for facilities, security, and operational services; leads vendor and contractor selection.
• Manages vendor and service provider relationships, contract performance, deliverables, insurance and certification requirements, billing accuracy, and renewals.
• Partners with the Manager, Natural Resources and the Manager, Keahuolū Programs on contracts that span natur