Administrative Specialist

Job Summary 

Performs the duties of an Administrative Associate, but with some authority to step outside the confines of established procedures. Considered as subject matter authority in the administrative area for the department/clinic. Serves as point person for all complex customer service and administrative issues, interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely provides guidance to Administrative Associates. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Works in concert with Department Manager to investigate patient and provider complaints and provides reports with root causes and service recovery. 

Education  

High School Diploma or GED General Studies Required 

Experience  

3+ Administrative/Office/Registration Clerk for Medical Clinic or Department Required 

Additional Knowledge, Skills, and Abilities 

Proficient computer/ telephone/office equipment skills and knowledge. - Customer Service Skills - Knowledge of medical terminology is desirable. - Ability to handle multiple tasks simultaneously is required. - Ability to work in a team environment - Initiative to learn new processes and procedures 

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.