Senior Regulatory Program Manager

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Square Financial Services, Inc ("SFS" or the “Bank”) is Block, Inc.’s bank. We opened in March 2021 and provide lending and FDIC-insured deposits services to small businesses on a nationwide basis.

Job Description

The SFS Compliance Team is looking for a creative Senior Program Manager to play a pivotal role in expanding the Bank’s current product line into consumer lending. This position will be responsible for creating and then administering the Bank’s consumer lending compliance program, acting as the compliance subject matter expert for the new product’s ongoing compliance management.  You will report to the Head of Compliance Management System.

Primary Responsibilities

You will:

• Create long- and short-term project management plans, including setting targets for milestones and adhering to deadlines.

• Lead and liaise with cross-functional teams such as Marketing, Risk Management, Operations, and Legal to ensure alignment; delegating and overseeing assigned tasks on the project.

• Identify potential compliance risks and considerations to the project scope or timeline, and escalate to program leadership quickly while making appropriate milestone adjustments. 

• Adhere to program and project delivery best practices (i.e., PMLC or SDLC methodologies); identify and implement champion improvements.

• Make effective decisions, or prepare an analysis on alternatives when presented with multiple options for how to progress with the project.

• Communicate and prepare regular reporting to senior management regarding implementation status and ongoing goals.

• Serve as the primary second line of defense resource for compliance-related information and activities for consumer products and services.

• Assist with the implementation of consumer lending compliance policies and procedures.

• Lead collaborations with other SFS Compliance teams, such as Financial Crimes, Policy Management, and Compliance Training to successfully integrate the Consumer Compliance Program into their respective programs. 

• Conduct compliance regulatory risk assessments for consumer products and services and craft and implement appropriate compliance risk treatments accordingly.

• Participate in audits and regulatory examinations. Assist in addressing deficiencies and help prepare responses.

• Complete additional projects and duties as directed.

Qualifications

You have:

• Minimum of 10 years of experience in management of a consumer CMS Program.

• 3+ years of experience in program or project management within a finance function.

• Experience in a bank environment is required.

• Experience using JIRA or Notion and documenting standard operating procedures.

• Proficient knowledge of consumer protection laws and regulations at the state and federal level.

• Ability to understand legal and regulatory concepts and convert them into relevant, practical business requirements.

• Ability to interface effectively with counterparts and partners both internal and external to the Bank.

• Ability to own projects and successfully meet established project deadline requirements.

• Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates.

• Ability to teach complex concepts and workflow to a range of audiences, align processes with cross-functional teams, and lead a meeting towards a decision.

• Comfort with living in ambiguity at times, with an eye toward continuous improvement. You can be flexible to changing priorities and open to new ideas as we continue to grow and evolve.

• Excellent oral and technical writing skills,.

Preferred Qualifications

CRCM designation or similar preferred

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that ge