Human Resources Representative

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.   

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

The Human Resources Representative I provides coordination and administration for a wide variety of Human Resources related functions, which may include benefits administration, leave of absences, safety, training/development, recruiting, wellness, HRIS, employee communications, file maintenance, audits, reporting, and special projects. Participates in both short and long-term planning and embraces continuous improvement for both programs and processes. Provides program and project administration for human resources initiatives while developing project management skills. Frequently interacts with all levels of employees, providing excellent customer service in an educational and advisory role. An incumbent in this position must be able to multi-task and be flexible to meet changing priorities in a fast-paced, high-workload environment.

Job Roles

*Assists in administering one or more Human Resources programs under general supervision, including (but not limited to), Benefits, Leave of Absence, Safety, Training/Development, Recruiting, Wellness, HRIS, Employee Communications, File Maintenance, Audits, and Reporting. Includes employee education/training, employee enrollment and changes, creating and conducting group presentations, serving as a liaison between employees, carriers, and vendors, and providing input into the decision-making process.

*Assists in the creation, review, and distribution of employee communication materials, ensuring timeliness, accuracy, and audience-appropriate messages. Oversees and coordinates with third-party vendors to ensure timely and high-quality communication materials.

*Efficiently manages work flow and deadlines, assists with short and long term planning, makes policy and program recommendations, and supports new approaches, policies and procedures to support continuous improvement and LEAN activities in both department efficiency and services provided.

*Performs reporting and analysis of human resources data. Creates both routine and ad-hoc reports that are audience appropriate, timely, and accurate.

*Provides excellent customer service to internal customers and external vendors; resolves issues and serves as point-of-contact for employees, managers, and executives.

*Reviews materials and procedures to verify compliance with company policies and state and federal regulations as they relate to benefits, leave of absence, safety, training, recruiting, and other HR areas.

*Consults with supervisor when issues are noted.

Education/Certifications/Licenses/Registrations

*2 years of experience in Human Resources preferred.

*Bachelor's degree in Human Resources, Business Administration, Communications, or closely related field required.

*Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

*Traveli