Salesforce Business Analyst

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Salesforce Business Analyst will work closely with stakeholders, customer experience, and product management to identify and document business problems and will lead efforts to gather business, functional, and non-functional requirements in the form of features and/or user stories. This role is a vital link between the scrum teams and business counterparts and will work in close partnership with the team’s scrum master and product owner to refine and prioritize the scrum team’s backlog.

*Experience working in an Agile environment, gathering business requirements, and writing user stories required.

JOB DESCRIPTION

• Liaise between the application development (scrum team), product owners, and customers (internal and/or external).
• Act as an information source and authority on business for the team, especially in the absence of the Product Owner.
• Convert roadmap features into smaller user stories.
• Write clear and well-structured business requirements/documents.
• Produce workflow diagrams, data mapping documents, and other relevant supporting documentation.
• Communicate and validate requirements with relevant stakeholders.
• Collaborate with product owner on roadmap planning and prioritization.
• Identify opportunities for process improvements
• Identify automation opportunities.
• Perform user acceptance testing.
• Develop applicable user documentation in support of training.
• Manage projects related to Product build/enhancements.
• Perform light administrative tasks in Salesforce.
• Collaborate on application/platform integrations.

Knowledge, Skills, Abilities:

• 3+ years prior Business Analyst experience.
• Great analytical, critical thinking and problem-solving abilities.
• Strong management and organizational skills.
• Analytical mindset.
• Adaptable and capable of working in fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to read, write, and communicate effectively to prepare and explain requirements to team members.
• Demonstrated proficiency in word processing, spreadsheet, and workflow creation tool.
• College degree in business analysis, business administration, or related field and/or equivalent work experience.
• Basic knowledge of Salesforce and Project Management tools are preferred.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus