Retail Bank Area Manager, Silicon Valley Area, Senior Vice President

The Area Manager is a senior leadership position responsible for driving sales growth, client loyalty, and operational excellence across multiple retail branches. This role focuses on leading and developing a team of Branch Managers and sales professionals, ensuring a strong risk and control environment, and contributing to the development of business strategies.

Core Accountabilities include:
• Leading execution strategies to achieve performance goals and objectives
• Driving a culture of strong risk and controls
• Leading a client centric culture to drive excellence in client experience
• Cultivating talent and building a high engaged workforce
• Overseeing branch performance including expense discipline, hiring and staffing optimization and achievement of sales goals

Key Responsibilities
Strategic Leadership & Performance Management
• Drive sales growth and market share acquisition by leading and coaching branch and area staff ensuring alignment with organizational goals and financial targets.
• Oversee branch operational performance analyzing data to develop and execute action plans, and communicating clear performance expectations.
• Integrate and manage promotional campaigns, ensuring alignment with compensation programs to motivate desired behaviors and business delivery.
• Under the leadership of the Market Director, identify synergies, review sales pipelines, and coordinate priorities for branches.
• Collaborate with functional managers to identify sales and service opportunities through client and area data analysis and building community partnerships.

Risk Management & Compliance
• Foster a robust risk and control culture, ensuring compliance with enterprise risk management frameworks and internal policies.
• Proactively identify, assess, and escalate risks, engaging actively in their management.
• Ensure controls are in compliance with prescribed policies and procedures.
• Exercise sound ethical judgment and maintain transparency in managing and reporting control issues, holding teams accountable for adherence to standards.

Talent Development & Culture
• Directly lead, coach, and develop Branch Managers and their teams.
• Identify, source, and develop talent, through our internal Learning Development team as well as internal Talent Acquisition partners.
• Build and leverage an engaged talent pool, fostering a culture of inclusion and excellence.

Client Experience & Growth
• Ensure a client-first approach, meeting client needs for trust, relevance, and convenience.
• Drive deposit balance growth through client engagement, outreach, portfolio management, and sales productivity.
• Deliver sustainable and balanced growth by harnessing "One Citi" resources to meet comprehensive client financial needs.
• Focus on client onboarding and engaging the existing customer base to drive long-term profitability.

Qualifications
• 10+ years of relevant experience in retail banking and sales management.
• Demonstrated success in sales, service, operations, and employee retention.
• Strong leadership, interpersonal, prioritization, and organizational skills.
• Excellent written and verbal communication.
• Proven ability to adapt to organizational, business, and regulatory changes, inspiring others, and exhibiting flexibility and self-motivation

Education
• Bachelor's/University degree or equivalent is required.
• Master's degree is preferred.

Responsible for 13+ branches in the Silicon Valley Area from San Mateo, CA to Cupertino, CA with 80+ employees.

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Job Family Group:

Consumer Sales

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Job Family:

Branch Sales

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Time Type:

Full time

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Primary Location:

San Mateo California United States

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Primary Location Full Time Salary Range:

$139,040.00 - $208,560.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and we