Sr Director, Business Ops & Strategy

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

In partnership with the Global Risk Management leadership team, the Senior Director, Business Operations and Strategy will be responsible for driving the strategic vision, managing functional global operating budget, driving risk responsible growth opportunities. In addition, they will act as the principal interface with finance/corporate development, execute performance oversight model, and streamline Global Risk operating system to ensure organizational efficiency and effectiveness.

Global Risk Management is a high impact enablement function driving PayPal’s global success and is comprised of 1LOD Functions (Credit, Fraud Prevention, Financial Crimes/Anti-Money Laundering, Physical Security, Government Relations, and Functional Product Enablement). In addition, the independent function has prudential risk management 2LOD Oversight functions (Enterprise Risk, Compliance, Regulatory Affairs, Global Entity Management). This role reports to the PayPal EVP, Global Chief Risk Officer.

Reporting into this leader will be supporting Global Risk Management - Business Operations team members.

Job Description:

Key Responsibilities: 

 

Strategic Planning: 

• Develop and execute Enterprise Services long-term strategic plan in alignment with organizational goals and market trends. 

• Conduct comprehensive functional analysis to identify emerging risks, opportunities, competitive threats, and industry trends. 

• Collaborate with senior leadership to define strategic priorities and initiatives that drive sustainable growth and profitability. 

 

Financial Acumen: 

• Deep financial management expertise across financial planning, cost-to-serve, and supplier ecosystem oversight.   

• Functional leader for budget and spend management planning and adherence oversight – covering the scale of thousands of team members and hundreds of millions in annual operating spend.  

• Strategic partner and functional lead to Corporate