Chief Of Staff

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to our customers.

Workday’s Chief Customer Officer is looking to hire an experienced leader with business operations, communications, strategy, and functional experience to work alongside and drive forward execution excellence and key organizational initiatives within Workday’s Customer Experience Organization. The organization consists of several key functions including professional services, support, education services and customer success.

About the Role

Reporting directly to the Chief Customer Officer (CCO), the Chief of Staff, Customer Experience plays a key role in supporting strategic programs, encouraging alignment within the CX leadership team, and establishing productive connections with cross-functional chiefs of staff. Given the dynamic nature of this role, learning agility and comfort with ambiguity are highly valued. In addition, you bring a consulting approach and thought leadership to the table, and are passionate about identifying and seizing opportunities to define the future state.

About You

Responsibilities:

• Drive targeted customer programs that enhance growth, retention, and customer loyalty.
• Build and maintain CX leadership team agendas that drive decisions and actions on key topics. 
• Represent priorities and interests for CX across functions
• When applicable, develop and maintain program documentation, playbooks, training materials, and standard operating procedures.
• Represent the Customer Experience department in meetings, presentations, and Workday events.
• Support and participate in key CX employee and leadership meetings.
• Cultivate a team-oriented environment by promoting innovation, proactivity, and risk-taking.
• Travel 10%-15% annually

Basic Qualifications:

• Bachelor's degree in business administration, marketing, or a related field.
• 5+ years in a strategic consulting role will be highly valued
• Proficiency in Google Suite and/or Microsoft products
• 5+ years of professional experience in the technology industry.
• Program Management, relationship management, and organizational change skills, including experience working with multiple stakeholders.

Other Qualifications:

• Strong leadership and communication skills, with the ability to influence and motivate a diverse team.
• Results-oriented, self-directed, inquisitive, and entrepreneurial mindset.
• Comfortable facilitating workshops, seeking input, and storytelling.
• Ability to influence others to achieve results.
• Professional and skilled in building positive relationships, with excellent interpersonal skills.
• Proven ability to synthesize information, see the big picture, and handle details effectively.
• Proven track record of working independently and collaboratively as part of a team.
• Excellent problem-solving and analytical skills, with strong attention to detail and accuracy.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please