Customer Service - Senior Process Associate – Italian – On Site Bucharest

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Customer Service - Senior Process Associate – Italian – On Site Bucharest</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">HMS060118</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p><b><i>Ready to shape the future of work?</i></b><i> </i></p> <p><i>At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s </i><a href="https://www.genpact.com/gigafactory" rel="noopener" target="_blank"><i>AI Gigafactory</i></a><i>, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to </i><a href="https://media.genpact.com/2025-02-05-Genpact-Accelerates-Innovation-through-Service-as-Agentic-Solutions" rel="noopener" target="_blank"><i>agentic AI</i></a><i>, our breakthrough solutions tackle companies’ most complex challenges. </i></p> <p><i>If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. </i></p> <p><i>Genpact (NYSE: G) is an</i><i><span> </span>advanced technology services and solutions company that delivers</i><i><span> </span>lasting</i><i><span> </span>value for leading enterprises</i><i><span> </span>globally.</i><i><span> </span>Through our</i><i><span> </span>deep business knowledge, operational excellence, and cutting-edge solutions </i><i><span>–</span> we help companies across industries get ahead and stay ahead.</i><i><span> </span>Powered by curiosity, courage, and innovation<b>,</b></i><b><i><span> </span></i></b><i>our teams</i><i><span> </span>implement</i><b><i><span> </span></i></b><i>data, technology, and AI</i><i><span> </span>to</i><i><span> </span>create tomorrow, today.</i><i><span> </span>Get to know us at</i><i><span> </span><a href="http://www.genpact.com/" rel="noopener" target="_blank">genpact.com<span> </span></a>and on</i><i><span> </span></i><a href="https://www.linkedin.com/company/genpact/mycompany/" rel="noopener" target="_blank"><i>LinkedIn</i></a><i>,</i><i><span> </span></i><a href="https://twitter.com/genpact" rel="noopener" target="_blank"><i>X</i></a><i>,</i><i><span> </span></i><a href="https://www.youtube.com/user/GenpactLtd" rel="noopener" target="_blank"><i>YouTube</i></a><i>, and</i><i><span> </span></i><a href="https://www.facebook.com/ProudToBeGenpact/" rel="noopener" target="_blank"><i>Facebook</i></a><i>. </i></p> <p><span><span lang="EN-US"> </span></span></p> <p><span><span lang="EN-US"> </span></span></p> <p><span><span lang="EN-US">Inviting applications for the role of <b>Customer Service - Senior Process Associate – Italian – On Site Bucharest</b></span></span></p> <p><span><span lang="EN-US"> </span></span></p> <p><span><span lang="EN-US">The Associate/ Team Member serves as the primary liaison between our client and the customers, delivering timely and accurate operational support to them. This role is pivotal in enhancing the experience of the customers, requiring a strong track record in customer service. The Associate / Team Member addresses customer issues efficiently, collaborates with other stakeholders, and adheres to service level agreements for phone, chat, and/or email communications. Additionally, the role involves contributing to a positive team environment and driving process improvements.</span></span></p> <p><span><span lang="EN-US"> </span></span></p> <p><span><span lang="EN-US">Perform operational tasks within Customer Servicing area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.  </span></span><span><span lang="EN-US"> </span></span><span lang="EN-US"></span></p> <p><span><b><span lang="EN-US"> </span></b></span></p> <p><span><b><span lang="EN-US">Responsibilities</span></b></span><span><span lang="EN-US">  </span></span><span><span lang="EN-US"> </span></span><span lang="EN-US"></span></p> <p><span><span lang="EN-US"> </span></span><span><span lang="EN-US"> </span></span><span lang="EN-US"></span></p> <p><span lang="EN-US"><span>·<span>       </span><span><span lang="EN-US">Responsible for the Customer service operational tasks: </span></span><span><span lang="EN-US"> </span></span><span lang="EN-US"></span></p> <p><span lang="EN-US"><span>o<span>   </span><span><span lang="EN-US">Call handling  </span></span><span><span lang="EN-US"> </span></span><span lang="EN-US"></span></p> <p><span lang="EN-US"><span>o<span>   </span><span><span lang="EN-US">Channel handling  </span></span><span><span lang="EN-US"> </span></span><span lang="EN-US"></span></p> <p><span lang="EN-US"><span>o<span>   </s